Managing the Moderation tab

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After accessing the Manage section in the conference event creation flow, you can use the Moderation tab to add moderators and manage reported incidents. A log of all moderation actions taken will be stored in the Moderation tab’s control panel.

This article covers:

Prerequisites for managing the Moderation tab

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to add a moderator

The moderator will be able to monitor any user reports sent to the event organizer during the event and have the following permissions:

  • Review user reports from the lobby sent to the event organizer
  • Start and join sessions as an alternative host
  • Monitor and remove messages sent in session chats and lobby chat
  • Report and remove participants from a session or the lobby
  • Remove reported messages and participants

For more information, please visit the support article about being a moderator.

To add a moderator:

  1. Click + Add.
    An Add Moderator pop-up window will appear.
  2. Under Moderator(s), enter the email address of the person who you want to be a moderator.
  3. (Optional) Under Messages for Moderator(s), include a message to your moderator.
  4. Click Save.

How to view incidents

Under Incidents, you can view and monitor:

  • Reported User: Name of the reported user.
  • Content: Reported content from the user.
    • (Optional) Screenshot: Click to see the screenshot uploaded when the attendee was reported. In the bottom-left corner, click download.png Download to download the screenshot.
  • Reason: The reason why the user was reported.
  • Report Time: The time the user was reported. You can also filter this moderation data (ascending or descending) by the reported time.
  • Reporter: Name of the person who reported the user.
  • Latest Update: The most recent status of the report.

You can also use the search bar to search through the incidents.

Refresh the Incidents table

Under Incidents, you can use the Refresh button for the Incidents table. The Refresh button will indicate and notify you of a new incident report. You can click the Refresh button to manually populate the table for new reports. This functionality allows you to refresh the table instead of refreshing the entire page.

The Incidents table will also display a timestamp of when it was last updated.

Editing Moderation tab features

This table displays the features found under this tab, the different stages of the event cycle, and whether or not the feature is editable at that stage of the event.

Feature

Editable after event is  published or is upcoming

Editable after a ticket has sold Editable during live event Editable post event
Add moderator

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