Managing the Moderation tab

Last Updated:

After accessing the Manage section in the event creation flow, you can use the Moderation tab to add moderators and manage reported incidents. A log of all moderation actions taken will be stored in the Moderation tab’s control panel.

This article covers:

Prerequisites for managing the Moderation tab

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Pro, Business, Enterprise, or Education account
  • Zoom Events license

Notes:

  • There is a dependency with Windows' Webview package for Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to manage event moderators

Event moderators can monitor chats and view reports in the control panel. The event moderator will be able to monitor any user reports sent to the event organizer during the event and have the following permissions:

  • Review user reports from the lobby sent to the event organizer
  • Monitor and remove messages sent in session chats and lobby chat
  • Remove reported messages and participants

If the host has enabled the event moderator as an event alternative host, then the event moderator will have the following event alternative host permissions in addition to the event moderator permissions:

  • Start and join sessions as an alternative host
  • Report and remove participants from a session or the lobby

For more information, please visit the support article about being an event moderator.

Add event moderators

Note: Event organizers can assign event moderators the Event alternative host role, where they have permission and access to start and join sessions as an alternative host. Additionally, this permission can be edited and removed after it has been assigned.

  1. Under the Manage section in the event creation flow, click Moderation from the navigation menu.
  2. On the Moderation page, click + Add.
    A Moderator pop-up window will appear.
  3. In the Enter email address text box, enter the email address of the person who you want to be a moderator, then click Add.
    Note: You can add up to 20 event moderators.
  4. Click Save.

The added event moderators will receive an email, notifying them that they have been invited to be an event moderator for sessions in your event. 

Manage event moderators

  1. After you add event moderators, return to the Moderation tab.
  2. On the Moderation page, click settings-button__1_.png Manage.
    The Moderator pop-up window will appear. Under Assigned Moderators, the event moderators' email addresses are listed. 
  3. In the Moderator pop-up window, do the following actions:
    • Add a moderator.
    • Remove an event moderator: To the right of the event moderator you want to delete, click the trash icon trash-button.png.
  4. Click Save.

How to view incidents

Under Incidents, you can view and monitor:

  • Reported User: Name of the reported user.
  • Content: Reported content from the user.
    • (Optional) Screenshot: Click to see the screenshot uploaded when the attendee was reported. In the bottom-left corner, click download.png Download to download the screenshot.
  • Reason: The reason why the user was reported.
  • Report Time: The time the user was reported. You can also filter this moderation data (ascending or descending) by the reported time.
  • Reporter: Name of the person who reported the user. 
    Notes:
    • Reports from sponsor moderators are indicated with {Sponsor} title. This lets the host know that a sponsor moderator took action outside of the moderators that the host specifically assigned.
    • Sponsor and expo moderators are automatically assigned in their chats. Other moderators must be assigned by the host.
  • Latest Update: The most recent status of the report.

You can also use the search bar to search through the incidents.

Refresh the Incidents table

Under Incidents, you can use the Refresh button for the Incidents table. The Refresh button will indicate and notify you of a new incident report. You can click the Refresh button to manually populate the table for new reports. This functionality allows you to refresh the table instead of refreshing the entire page.

The Incidents table will also display a timestamp of when it was last updated.

How to edit the Moderation tab features

This table displays the features found under this tab, the different stages of the event cycle, and whether or not the feature is editable at that stage of the event.

Feature

Editable after event is  published or is upcoming

Editable after a ticket has sold Editable during live event Editable post event
Add moderator

Zoom Community

Join the 100K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.