Allowing special destination calls for BYOC

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Zoom’s optional Bring Your Own Carrier (BYOC) feature allows you to keep your current PSTN service provider so you can redirect your existing voice circuits/trunks to the Zoom Phone cloud. You can enable international calls and have the option to call out to Satellite phones and other special destinations using BYOC, and also enable SMS for your US and Canada numbers.

This article covers:

Prerequisites for enabling international and special destination calls for BYOC

  • Account owner or admin privileges
  • Enterprise account
  • Zoom Phone license
  • International Calling policy setting is enabled for your account

How to enable special destination calls for BYOC

This process allows you to enable special destination calls for your account for which you will need to apply at the account, site, group, or extension level afterwards as stated in the next section.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management, then Billing.
  3. Locate Zoom Phone, then click View/Edit Countries/Regions.
  4. Click the BYOC tab.
  5. (Optional)To the left of Default Countries/Regions, click the drop down arrow   to collapse the list of default countries if it is expanded.
    This will allow you to quickly access the special destination menu.
  6. To the left of Special Destinations, click the drop down arrow to expand the list.
  7. Check the desired destination(s).
  8. Click Save.
    A waiver dialog box will appear.
  9. Read the waiver, then click Confirm.

How to allow special destination calls for your BYOC users

This process will allow your users to call the special destinations you allow them to call out to.

  1. Sign in to the Zoom web portal.
  2. Access the International Calling policy setting at one of the available levels.
  3. Under International Calling, click Manage Country/Region.
  4. Click the BYOC tab, then the Special Destination tab.
  5. Search or check the desired destination(s) that your BYOC phone users can call.
  6. Click Save.

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