Managing Zoom Contact Center verified domains

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Contact center admins need to have verified domains or sub-domains in order to implement the video and chat flow entry points on a website. 

This article covers:

Prerequisites for managing Zoom Contact Center verified domains 

  • Account owner or admin privileges; or relevant role/privilege
  • Pro, Business, or Education account
  • Zoom Contact Center license

How to add verified domains for Zoom Contact Center

Verified associated domains will automatically be available for use in Zoom Contact Center. Learn more about adding and verifying associated domains

How to view or add verified sub-domains for Zoom Contact Center

After you've added verified domains, you can add sub-domains so you're allowed to use them with Zoom Contact Center.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Contact Center Management then Preferences.
  3. Scroll down to the Verified Subdomains section.
    You will see a list of your verified associated domains.
  4. Locate the domain you want to add sub-domains to, then click Manage.
  5. Click Add Subdomain.
  6. Enter the sub-domain part of the URL. For example, if zoom.us is the verified associated domain, you can enter engage for the sub-domain, engage.zoom.us.
  7. Click Add.

Note: If you previously contacted Zoom to approve domains for Zoom Contact Center, these will appear as the last entry in the Verified Subdomains section. Click Manage to see a list of all your previously-approved domains.

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