Troubleshooting audio issues

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If you are experiencing audio problems before or after joining a meeting while using the client or mobile app, follow the steps below.

This article covers:

Prerequisites for troubleshooting audio issues

  • Zoom desktop client
  • Zoom mobile app

How to troubleshoot audio issues

Check your device

  • Check if the microphone, speakers, or headphones are plugged in and not muted.
  • Unplug the device, then plug it back in.
  • If it’s a bluetooth device, ensure that it is turned on and connected properly.
  • Make sure that you are using a supported USB device for Zoom.
    Note: USB devices not listed within the above article may still work with Zoom. However, the devices listed are what we recommend for the most optimal experience. Supported USB devices less likely encounter audio issues.
  • Ensure that no other applications are using the microphone at the same time.

Test your audio

Check audio settings

Check for privacy permissions

  • Make sure that Zoom is allowed to use your microphone.
  • Make changes to privacy settings to grant permission to access the microphone on your device.

Check antivirus software 

  • As some antivirus software, such as Kaspersky, may prevent applications from accessing your mic, check your antivirus software to ensure Zoom is allowed to access your mic.

Check for any audio drivers

  • Check for any audio drivers updates.
  • Uninstall and reinstall any audio drivers.

Perform general troubleshooting for audio issues

If you are still encountering issues after trying these steps, submit a request to Zoom Support.

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