Troubleshooting audio issues
If you are experiencing audio problems before or after joining a meeting while using the client or mobile app, follow the steps below.
This article covers:
- How to troubleshoot audio issues
Prerequisites for troubleshooting audio issues
- Zoom desktop client
- Zoom mobile app
How to troubleshoot audio issues
Check your device
- Check if the microphone, speakers, or headphones are plugged in and not muted.
- Unplug the device, then plug it back in.
- If it’s a bluetooth device, ensure that it is turned on and connected properly.
- Make sure that you are using a supported USB device for Zoom.
Note: USB devices not listed within the above article may still work with Zoom. However, the devices listed are what we recommend for the most optimal experience. Supported USB devices less likely encounter audio issues.
- Ensure that no other applications are using the microphone at the same time.
Test your audio
- Test your audio to ensure that it is working properly.
- Record a message to test your microphone, then listen to the playback to test your speakers or headphones.
Check audio settings
- Make sure that the correct audio output is selected.
- Adjust the sound or volume settings.
Check for privacy permissions
- Make sure that Zoom is allowed to use your microphone.
- Make changes to privacy settings to grant permission to access the microphone on your device.
Check for any audio drivers
- Check for any audio drivers updates.
- Uninstall and reinstall any audio drivers.
Perform general troubleshooting for audio issues
- Make sure that you have downloaded the latest version.
- Uninstall the app, then download and reinstall it.
- Check for any available operating system updates.
- Clear cache and cookies from the settings.
- Restart your browser or device.
If you are still encountering issues after trying these steps, submit a request to Zoom Support.
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