Troubleshooting speaker or microphone issues in the desktop client

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If participants can’t hear you, or you can’t hear any sound from your device during a call, there may be an issue with your speaker or microphone. Follow the steps below to ensure that your speaker and microphone are working properly.

This article covers:

How to troubleshoot speaker or microphone issues

Check the device

  • Make sure the cable connection with the microphone is fully inserted into the appropriate port.
  • If Zoom fails to detect your microphone, unplug the device and plug it back in.
  • If it’s a bluetooth device, ensure that it is turned on and connected properly.
  • Make sure that you are using a supported USB device for Zoom.
    Note: USB devices not listed within the above article may still work with Zoom. However, the devices listed are what we recommend for the most optimal experience. Supported USB devices less likely encounter audio issues.
  • Ensure the microphone is not on mute.
    • If you see the muted Audio icon in the meeting controls, click it to unmute yourself:
      If you are still muted, the host may have muted you upon entering the meeting. Ask to be unmuted by sending a chat message to the host.
    • Some microphones or headphones have a physical mute button, switch it off to unmute yourself.
  • Increase the volume on your computer or laptop using the volume buttons or notification panel. Even if the speaker is turned on in Zoom, your device's volume might be set to mute or vibrate only.

Check audio settings

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture, then click Settings .
  3. Click the Audio tab.
  4. Under Speaker, you can do the following:
    • Test your speaker.
    • Select the speaker you want to use in the drop-down menu.
    • Use the Output Volume slider to increase or decrease the output volume.
  5. Under Microphone, you can do the following:
    • Test your microphone.
    • Select the microphone you want to use in the drop-down menu.
    • Use the Input Volume slider to increase or decrease the input volume.

Notes:

  • If your audio device does not appear within Zoom, it’s possible that Zoom has not been given permissions to access it. Ensure that you have enabled access to your microphone for Zoom.
  • To change the microphone or speaker during a meeting, on the controls toolbar, click the upward arrow beside the Mute option.

Check privacy settings

  1. Click the Windows Start menu, then click the Settings gear icon .

    The Settings window will appear.

  2. Click Privacy.
  3. Under App permissions, click Microphones.
  4. Make sure the slider under Allow apps to access your microphone is enabled.
  5. Scroll down further and enable the Allow desktop apps to access the microphone option.

Learn more about troubleshooting speaker or microphone issues on iOS or Android.

 

For more audio troubleshooting steps, visit Troubleshooting audio issues.

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