Managing cloud recording usage limits

If you receive a notification that cloud recording is unavailable, your account may have reached its cloud recording storage capacity. If your account reaches the limit, you cannot record any additional meetings or webinars to the cloud, but you will still have full access to your existing recordings.

There are several options available to manage the usage, such as download or delete existing files, record to your local device instead of the cloud, purchase additional storage, and adjust account settings.

Billing admins will receive email notifications when usage is almost full and again when the limit is reached. Users will see notifications in the Zoom client that cloud recording is disabled once the account has used up all the available cloud storage space.

Notes:

• If the storage limit is reached during a cloud recording, the recording will continue to the end. Once you’re over the limit, you can’t create any more cloud recordings but can access any recordings you’ve already created.
• You can review this article for more information on PAYG versus Commitment/Commit on your Cloud Recording charges.

This article covers:

• How to generate reports to view cloud recording usage and storage allotment 
  
  • Generate a report for key metrics on cloud recordings
  • Generate a report for users with highest cloud recording usage
• How to resolve cloud recording storage limits
  • Download cloud recordings
  • Delete cloud recordings
  • Purchase additional storage
  • Use an app from the Zoom Marketplace
• How to manage the amount of cloud recording storage used

Prerequisites for managing cloud recording storage

• Pro or Business account
• Cloud recording enabled
• Licensed user to manage and edit user-level settings and recordings
• Account owner or admin privileges to manage and edit account-level settings

Note: Enterprise accounts have unlimited cloud storage and are therefore not impacted by cloud recording storage limits, however, users still have access to these features for managing their cloud recordings, such as reporting, downloading, and configuring settings.

How to generate reports to view cloud recording usage and storage allotment 

Generate a report for key metrics on cloud recordings

You can view a report on key information for specific cloud recordings, such as their file size, total views, total downloads, and when they were last accessed. This can help you determine which recordings may be appropriate to delete.

1. Do one of the following in the Zoom web portal depending on your role:
   • If you’re an account owner or admin, access Recording Management.
   • If you’re a Licensed user, access your personal Recordings.
2. Filter your search settings, such as a date range or topic.

   Note: If you’re an account owner or admin, you can also set your search to filter by a specific host.

3. In the top-right corner, click Export.
   A CSV file of the report will be generated.

Generate a report for users with highest cloud recording usage

Admins and users with permissions can generate the Cloud Recording usage report in the Zoom web portal to see which users on the account are using the most storage and view the rate of cloud recording increase. This reporting is also available via API.

Additionally, when you access the Cloud Recording usage report, your available storage is noted at the top.

How to resolve cloud recording storage limits

Download cloud recordings

You can download individual cloud recordings in the Zoom web portal, then delete them once they are saved locally.

1. Do one of the following in the Zoom web portal depending on your role:
   • If you’re an account owner or admin, access Recording Management.
   • If you’re a Licensed user, access your personal Recordings.
2. Click on a specific recording.
3. Click Download.

Delete cloud recordings

You can bulk delete all cloud recordings in your account, all recordings in search results, or recordings for a specific meeting. Learn how to delete cloud recordings.

Note: If you are not an account admin, you may not be able to delete enough personal cloud recordings to get below the storage limit.

Purchase additional storage

Billing admins can purchase additional cloud recording storage if the account has reached the limit. Learn more about cloud recording storage capacities and costs for additional storage.

Use an app from the Zoom Marketplace

You may also download or delete recordings via API, or search the Zoom Marketplace for apps to help you manage cloud recordings.

How to manage the amount of cloud recording storage used

The following suggestions may help you manage how much cloud recording storage is used:

• Record locally on a computer instead of the cloud. This will save the files to your device.
• Create an auto-delete policy to delete cloud recordings after a specific number of days. Oftentimes, recordings are not viewed after 30 days.
• Limit cloud recording access to specific groups that use or need it the most, instead of all users on the account.
• Adjust cloud recording settings that minimize the number of files generated, such as the following options:
  • Record active speaker, gallery view and shared screen separately: This option records each view as separate video files.
  • Record audio-only files: This option records the audio and video separately.
  • Save chat messages from the meeting/webinar: This option saves chat messages as a TXT file.