Viewing the variables log

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Account owners and admins can view a log of variables with their associated value, engagement ID, flow, widget, and timestamp so they can track changes in custom and global variables

This article covers:

Prerequisites for viewing the variables log

  • Account owner or admin privileges; or relevant role/privilege
  • Pro, Business, or Education account
  • Zoom Contact Center license
  • Variables must have the Use in reporting setting enabled to be captured in the variable log.

How to view the variables log

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Contact Center Management then Logs.
  3. Click the Variables tab.
  4. Use the following options to filter data:
    • Specify the time period at the top of the page.
    • Search field: Enter keywords to search through closed engagements.
    • Click the drop-down menu in the top-right corner to filter by group or data type.

Information in the variables log

    • Engagement ID: The unique identifier for the engagement. Click the ID to display associated engagement events.
    • Flow: The display name of the associated flow that handled the engagement.
    • Widget Name: The display name of the associated widget that set the variable value.
    • Variable Name: The variable's name as set in the variable's settings.
    • Value: The variable's value at the given timestamp.
    • Group Type: Displays system if the variable is a default system variable; or custom if it's a custom variable.
    • Data Type: The variable's data type as set in the variable's settings.
    • Timestamp: The day and time that the variable's value was set.

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