Release notes for Workspace Reservation

Notes:

• Starting January 24, 2021, API release notes only appear on the Zoom Marketplace website.
• Starting October 24, 2022, visit the releases by date page for links to related support articles.

Upcoming Releases

Details about upcoming releases will be posted as they become available.

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Current Release

September 16, 2023

View the daily release page for links to related support articles.

New and enhanced features

• Admin features
  • Restrict workspace reservation based on frequency and meeting duration
    Account owners and admins can set restrictions and limit how often users can book spaces, based on frequency or time.
  • Manage default status of Workspace Reservation calendar events
    Account owners and admins can enable or disable the option to allow users to control the default free/busy setting of calendar events created by Workspace Reservation or during the booking process. When this setting is set to free, the calendar events created by Workspace Reservation are also set to free; when this setting is set to busy, the calendar events are set to busy.
  • Display workspace name on map for all users
    Account owners and admins can configure the option for workspaces to permit the workspace name to be visible to all users on the floor map, even if the ability to book the workspace is restricted. This option is visible when editing, adding, and selecting a workspace on the floor map. This setting is disabled by default.
  • Reserve workspaces only in-person
    Account owners and admins can create desks that can only be booked by scanning a QR code at the workspace in person on the Zoom web portal or on a Workspace Reservation device. Admins and users can only view these in-person desks on the floor map.
  • Workspace Dashboard and CSV enhancements
    Account owners and admins can view workspace data for up to 6 months in the past. Additionally, the source of the reservation has been added to the Workspace Usage CSV.
  • Create and manage neighborhoods
    Account owners and admins can create neighborhoods that allow access to specific workspaces to specific groups or individuals with custom time rules. Account owners and admins can set days/times for the assigned reservation to be active and set the timezone.
• Developer features
  • Workspace Reservation API for creation, updating, and deletion
    The Open REST API for Workspaces provides a webhook that account owners and admins can receive when a workspace is created, updated, or deleted.
• Device features
  • Support for Logi Dock Flex (generally available)
    Account owners or admins can add and configure the docking station with a screen, Logi Dock Flex, using Zoom Device Management (ZDM). This allows users to check in to workspaces by plugging their computer into the docking station. Additionally, the docking station’s display is set up as a scheduling display for Workspace Reservation.
  • Support for Zoom Device Management for Workspace Hardware
    Account owners and admins can manage their hardware for Workspace Reservation through Zoom Device Management (ZDM) on the Zoom web portal.  They can import device information from a CSV file and transfer data to ZDM on the web portal. Device info will be displayed in Workspace Management's ZDM.
• General features
  • Align workspace reservation calendar event timezone with user's timezone
    When users enable calendar notifications for workspace reservations, their calendar will display a calendar event that corresponds to their reservation. The calendar event uses the same timezone of the device the user used to create or edit the workspace reservation.
• User features
  • Scan QR code to reserve space, check out, or extend a reservation
    An updated QR code is available for admins to print. When used, users can reserve an available desk, extend their reservation, or check out.
  • Enhancements to calendar notifications for desk/room reservations
    Calendar notifications for workspace reservations provide more useful information and actions. Users can view the desk name in the calendar event location, see an informative message about their workspace reservation in the calendar event body, and check in to/check out of their workspace reservation from the calendar event (if remote check-in is enabled). Users can click the link in the calendar event that will direct them to the Zoom app or Zoom web, allowing them to view, edit, delete, or create a workspace reservation.

Resolved issues

• Minor bug fixes
• Security enhancements

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Previous Releases

August 19, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Workspace Reservation Beta licenses expiration
  The transition period for beta licenses for Workspace Reservation will end on Wednesday, July 31, 2024. To maintain any workspaces you’ve created, you’ll need to purchase your Workspace Reservation subscription or ensure that Workspace Reservation is included in any Zoom bundle packages you may currently have. If you do not purchase these subscriptions by July 31, 2024, you will no longer have access to managing the workspace(s) you created during the beta program. Upon expiration of the account's Beta license, the account admin will lose management, assignment, and reservations of their workspaces. However, the workspace data will be retained. If the account admin purchases a Workspace Reservation subscription before the Beta license expiration, Zoom will automatically replace the free Workspace Reservation Beta license with the paid subscription.

New and enhanced features

• Device features
  • Support for Logi Dock Flex (Beta)
    Account owners or admins can add and configure the docking station with a screen, Logi Dock Flex, using Zoom Device Management (ZDM). This allows users to check in to workspaces by plugging their computer into the docking station. Additionally, the docking station’s display is set up as a scheduling display. This feature is in beta.

Resolved issues

• Minor bug fixes
• Security enhancements

July 22, 2023

View the daily release page for links to related support articles.

New and enhanced features

• Admin features
  • Workspaces admin management of reservations
    Admins can add, change, or delete reservations at the building level. They can also override users' reservations in the building. Admins can book a workspace for a user (without needing to set up delegation), change a current workspace reservation of a user, and delete a user's current reservation. The user will receive a  notification if a change was made to the reservation by an admin.
  • Configure a permanent desk
    Account owners and admins can assign a user a permanent desk. Permanent desks are not reservable and will always display the assigned user at that desk. This feature displays users, who come into the office every day, and their permanent desks on the floor map.
    
• User features
  • Make recurring reservations
    Users can make daily, weekly, or monthly recurring reservations. When booking recurring reservations, they can reserve the same workspace. Users can also create a daily reservation on weekdays without including Saturday and Sunday.
    Note: Recurring reservations are limited to 1 month in advance.
    
• Integration features
  • Integrate third-party digital signage apps with Zoom Workspace Reservation
    Zoom users can share content created/managed by third-party apps on Zoom digital signage screens. Zoom allows third-party digital signage partners to integrate with Zoom's services and display their content on Zoom Workspace Reservation digital signage.
    

Resolved issues

• Minor bug fixes

June 17, 2023

View the daily release page for links to related support articles.

New and enhanced features

• Admin features
  • Support for Zoom Calendar
    Zoom Calendar is included as an option for a calendar resource for workspaces. Zoom Calendar allows account owners and admins to integrate workspaces with the Zoom desktop client to manage their calendar events in a centralized location, and they do not have to integrate a third-party calendar when using the Zoom Calendar service. When creating a workspace, a calendar resource or Zoom Calendar will automatically populate as a calendar resource option, allowing account owners and admins to easily connect their selected option to the workspace. Previously, account owners and admins manually created and added a calendar resource for each workspace.

Resolved issues

• Minor bug fixes

Note: The Configure a permanent desk feature has been pulled from release due to issues with deployment and will be available in the upcoming July release.

May 27, 2023

View the daily release page for links to related support articles.

New and enhanced features

• Admin features
  • Centralized location management
    Account owners and admins can use a unified location management section on the web portal to manage Workspace Reservation at the account level. This centralized location management section has the same interface in each product section but is filtered for that specific product. For example, the Workspace Reservation section would only show Workspace Reservation-relevant data in the location hierarchy under that section of the web portal. Additionally, the account owner or admin can control other users’ roles in Location Management through role management. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 28, 2023.
• User features
  
  • Automatically remove previous reservations
    When a user begins to reserve a new workspace, they will receive a message that indicates that they have other existing reservations during this timeframe. They can view their previous reservation and select whether they want to replace it with a new reservation. If the user continues to reserve a new workspace, the system will automatically delete the previous reservation.

Resolved issues

• Minor bug fixes
• Security enhancements

Note: The Recurring reservations and Enhancements to the Workspace Reservation Dashboard features have been pulled from release due to issues with deployment and will be available in another upcoming release.

May 6, 2023

View the daily release page for links to related support articles.

New and enhanced features

• Admin features
  • Control default status of Workspace Reservation calendar events
    Account owners and admins can enable or disable the option to allow users to control the default free/busy setting of calendar events created by Workspace Reservation or during the booking process. For rooms, this setting is defaulted to busy. For desks, this setting is defaulted to free. When this setting is free, the calendar events created by Workspace Reservation are also set to free; when this setting is busy, the calendar events are set to busy. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 14, 2023.
  • Add buttons to select hierarchies on Workspaces setting
    Account owners and admins have the ability to select hierarchies directly from the Workspaces setting page.
• General features
  • Match date/time format with user’s Zoom settings
    When a user selects a date/time format in Zoom settings, their existing settings will align with the date/time format in Workspace Reservation. Previously, Workspace Reservation used its own date/time format, which didn’t match the user’s selected date/time format from their Zoom settings.
  • Add Check In button to reminder emails
    A Check In button is included in the email reminder that users receive 24 hours before their reservation. When users receive their email reminder, they can use the button to check in to their workspace reservation. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 14, 2023.
• User features
  
  • Display auto-release information when reserving workspaces
    When users reserve a workspace on the web portal, a prompt will appear, informing them that they must complete the questionnaire and check in on time for their reservation. If a questionnaire is not submitted on time or if check-in is not performed on time, then the workspace will be automatically released.
  • Enhancements to Workspace Reservation web portal
    When users click their avatar on the floor map, a panel will appear, displaying information about the workspace, where users can instantly delete and check in/check out of their reservation. Users can delete reservations from the floor map by clicking their avatar, then clicking the delete button in the panel. Additionally, when a user clicks their avatar on the floor map, the Check in/Check out button will appear in the panel if the system detects their reservation within the workspace.
    
  • Workspace check-in reminder chatbot in Zoom Team Chat
    Users can select to receive check-in reminders on the Zoom mobile app and desktop client for their workspace reservations through the Workspace Reservation chatbot in Zoom Team Chat. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 14, 2023.
  • Set free/busy calendar status for Workspace Reservation calendar events
    When enabled by an account owner or admin, users can control how calendar events (created by Workspace Reservation) appear by setting their calendar status as free or busy. They set the default configuration when they book a room or desk or during the booking process. The default setting (free or busy) for desks and rooms is configurable by users as well as the option to change an event during the booking process. Previously, when a user booked a workspace for an entire workday, the user’s calendar appeared as busy for the entire workday. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 14, 2023.

Resolved issues

• Minor bug fixes
• Security enhancements

April 23, 2023

Note: The release notes for Workspace Reservation were delayed to May 6, 2023, due to issues with deployment. Please visit the Release notes for May 6, 2023, for more details.

March 18, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Separate Smart Suggestions admin settings
  Account owners and admins can select specific checkboxes for the Smart Suggestions account setting. They can choose if they want suggestions for desks, rooms, or days of the week to come into the office. Additionally, they can select all the checkboxes or just the options that they want.
• Require authentication to delete workspace reservations from scheduling displays
  When a user wants to cancel a reservation on a scheduling display, the user must be authenticated. A QR code will appear for authenticating the user. Only the user who made the reservation, or an assigned delegate of that user, can delete the reservation from the scheduling display. Previously, any user could delete reservations for a Zoom Room or reservation-only rooms on a scheduling display.

New and enhanced features

• Admin features
  
  • Customize workspace types in account settings
    Account owners and admins can customize workspace categories, allowing booking of any type of physical space in the workplace. Account owners and admins can also place these customized categories on the floor map and set how many of these spaces can be booked concurrently. Previously, workspaces could only be labeled as “desks” or “rooms.”
  • Allow Workspace Check-In and Check-Out without releasing workspace
    Account owners and admins can enable the Workspace Check-In and Check-Out setting to allow workspace check-in while disabling the setting to release the reservation after a specified amount of time.
  • Control email and calendar notifications
    Account owners and admins can enable or disable email notifications for workspace reservations, workspace check-in, and calendar events for their users. They can lock this setting at the account level.
• User features
  • Add/invite other users to room reservation
    When creating a room reservation, users can invite other participants. Users can also invite other participants to a room reservation after the reservation has been created. The reservation will show on the invitees’ upcoming reservations. Previously, users had to forward room reservation invitations to other participants.
    Note: This feature applies to both Workspace Reservation-only room reservations and Zoom Room reservations.

Resolved issues

• Minor bug fixes

February 25, 2023

View the daily release page for links to related support articles.

New and enhanced features

• Admin features
  
  • UX Enhancements to differentiate Office 365 calendar integrations
    There are several enhancements in the Zoom web portal to clearly differentiate between Office 365 integration types in the Workspace Reservation calendar service configuration. When account owners and admins select either the Microsoft Graph API integration or Microsoft Exchange Web Services (EWS) integration for their calendar service, the account permissions for each integration are outlined.

Resolved issues

• Minor bug fixes

January 7, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Update email template for Workspace Reservation
  Workspace Reservation emails will follow Zoom’s new standard email template.

New and enhanced features

• User features
  
  • Workspace Check In reminder emails
    A reminder email is sent to users at the time of their reservation, reminding them to check in. Users will receive these reminders to check in to their workspace to prevent it from being released.

Resolved issues

• Minor bug fixes
• Security enhancements

December 17, 2022

View the daily release page for links to related support articles.

New and enhanced features

• Admin features
  • Control desk and room reservations for users
    Account owners and admins can control how far in advance users can reserve desks and rooms. They can also configure and set the number of desks that a user can book concurrently.
  • Edit workspaces through CSV import
    Account owners and admins can edit existing workspaces on their Zoom account when importing a CSV file of workspaces in the web portal. If the account owner or admin import a CSV file containing a workspace that already exists on the account, any edits or changes from the CSV file are applied to the workspace.
• User features
  • Suggest dates to come into office
    Workspace Reservation will suggest a date and time for users to come into the office based on a user’s schedule and their frequent collaborators. Users will also receive a seat recommendation, based on colleagues the user frequently interacts with.
  • Add existing Zoom meeting to room reservation
    When booking a room, users can retrieve and add an existing Zoom meeting that they are the host of to their room reservation.
  • Delegate workspace reservation
    Users can assign the ability to create workspace reservations on their behalf to other users in their account.
• Scheduling Display features
  • Display QR code when booking rooms on Scheduling Display
    Account owners and admins can require authentication for reservation on a scheduling display, providing the ability to restrict room reservations to certain users. When required authentication is enabled, a QR code is displayed to the user (performing the reservation) to scan and authenticate themselves before completing a booking of a room on a scheduling display. By authenticating, the reservation will also be added to the user’s upcoming reservations and calendar.
• Developer features
  • Workspace APIs
    New Workspace Reservation APIs are available for developers in the [Zoom Developer Program]. With these APIs, developers can create, delete, and update workspaces. The following APIs are available:
    • Add a Workspace: Add a workspace to a Zoom account.
    • Delete a Workspace: Delete a workspace from a Zoom account.
    • Update a Workspace Profile: Update basic information on a specific workspace in a Zoom account.

Resolved issues

• Minor bug fixes

November 19, 2022

View the daily release page for links to related support articles.

New and enhanced features

• Admin features
  • Grant admin access at the location level to manage workspaces
    At each location hierarchy level, account owners and admins can grant admin permissions. Added admins will only have access to that specific location in the hierarchy and below. This allows account owners and admins to limit admin access to specific locations to manage workspace reservations, without necessarily authorizing access to the full account.
  • Enhancements to import workspaces through CSV
    There are several enhancements to improve importing workspaces through CSV upload. In the CSV file used for importing and creating a workspace, account owners and admins can specify room capacity and the display name for a room.
    Note: The display name will default to showing on the scheduling display.
• User features
  • Enhancements to Workspace Reservation on the Zoom mobile app
    There are several features and enhancements added to the Workspace Reservation experience on the Zoom mobile app. Users can now receive desk suggestions, view workspace photos, see the capacity of rooms, and filter desks.

Resolved issues

• Minor bug fixes

October 22, 2022

Resolved issues

• Minor bug fixes
• Security enhancements

Note: The Workspace APIs feature was pulled from the release due to issues with deployment, and will be available in another upcoming release.

September 28, 2022

New and enhanced features

• User features
  • Support for Workspace Reservation on the Zoom mobile app
    Workspace Reservation’s mobile app integration allows users to reserve workspaces from their mobile device and the Zoom mobile app. Workspace Reservation includes the following features for users on mobile devices:
    • Reserve workspaces before coming into the office
    • Find available seats/rooms based on the specific time period users want to reserve
    • Select the location the users will visit to display the relevant floor map. Once a map is opened, it will save as a default location, and users will always have the option to switch to another floor/default location.
    • Click a reservation to view its location on the floor map and view where others are sitting.

Resolved issues

• Minor bug fixes

September 17, 2022

New and enhanced features

• General features
  • Workspace email confirmation and reminders
    Admins and users can enable or disable workspace email and reminder notifications. When enabled, users can receive emails:
    • When a new reservation is created
    • When a user has an upcoming reservation within 24 hours
    • When an existing reservation is canceled
    • When an existing reservation is updated (location/date/time)
  • Enhancements to desk recommendation
    There are several enhancements to improve the experience of desk recommendations for users. Users can select a timeframe and select if they want to use the available desk recommendations.
• Admin features
  • Import a CSV file of workspaces
    Account owners and admins can now upload workspaces in batches by importing a CSV file (up to 1,000 in one file). Previously, account owners and admins had to individually create workspaces; admins now have either option.
  • Include photos of workspaces
    Account owners and admins can upload a photo of a workspace and include it with the workspace information for users to view.
  • Add workspace capacity
    Account owners and admins can add or edit a workspace’s capacity on the Zoom web portal. This will be visible to users to see and filter when looking for a workspace to reserve.
  • Show reserved user’s name and department when clicking on a workspace
    Account owners and admins can allow users to see the reserved user’s name and department when users click a reserved workspace. The user’s name will also appear when you hover over the workspace.
  • Search for workspaces
    Account owners and admins can search for workspaces by workspace name in the Workspace Management section of the Zoom web portal.
  • Export workspace information
    Account owners and admins can export and download a file with information of all the workspaces on their Workspace Reservation account.
  • Enhancements to the Dashboard User & Workspace report
    There are several enhancements to improve the usefulness and clarity of Workspace Reservation reports from the Zoom Dashboard. The User & Workspace report now includes columns for Workspace Name, Check In/Check Out Time (of a reservation), and User Department; the Usage column has been removed from this report. Additionally, the Workspace Daily report now includes columns for Workspace Type (Room/Desk) and includes room data; this report can now be downloaded from Workspace Reservation Rate.
  • Ability to move a workspace within the location hierarchy
    Account owners and admins can transfer a workspace to a different floor on the location hierarchy in Workspace Reservation by assigning it to a different location. Previously, workspaces had to be deleted and recreated on a different floor.
• User features
  • Display when frequent collaborators are in the office
    When selecting a date for a workspace reservation, users can view when colleagues, who they frequently collaborate with, are in the office. Users can add their frequent collaborators to a list. Additionally, when users select a date, a list of their starred contacts who will be in the office will appear. This helps users choose when to come into the office, based on the schedules of their colleagues.
  • View and filter workspace capacity
    When booking a workspace, users can view the capacity of that workspace. Users can also filter workspaces by capacity and the number of seats available.
  • View a user’s name on a floor map
    When a user hovers their mouse over a reserved desk, they can view the contact card of the user who reserved that desk. When a user clicks the workspace, they will see the user’s name and department. This feature must be enabled by the account admin.
• Developer features
  • Workspace APIs
    New Workspace Reservation APIs are available for developers in the [Zoom Developer Program]. With these APIs, developers can use these to check in and out of reservations. The following API is available:
    • Check in/Check out API: Set up check in/check out for reservations

Resolved issues

• Minor bug fixes
• Resolved an issue where reservations with no check-ins for reservation-only rooms and desks were not released if the setting was enabled.

July 28, 2022

New and enhanced features

• Workspace Reservation General Availability
  Workspace Reservation allows users to reserve workspaces in the office. Users can easily reserve available desks or meeting spaces at the office, or on the Virtual Receptionist Kiosk, Zoom Rooms for Touch devices, or the Zoom web portal. Workspace Reservation provides QR code check-in to desks with or without Zoom-enabled devices, interactive maps, and desk occupancy status. Admins and account owners can set up the workspaces, upload a floor map, and have a live view of available and reserved spaces displayed for wayfinding on a Kiosk and/or through Digital Signage.