Clearing local app data and cookies for Zoom Apps

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Some Zoom Apps may store data and cookies locally on the desktop. If you have trouble opening Zoom Apps, we recommend clearing the marketplace app data to free up space and resolve similar issues.

Note: If you have trouble signing in to your Zoom account or joining a meeting, learn how to clear Zoom cache and cookies depending on which platform you use.

This article covers:

Prerequisites for clearing local app data and cookies for Zoom Apps

  • Zoom desktop client
    • Windows: 5.6.7 or higher
    • macOS: 5.6.7 or higher

How to clear local app data and cookies for Zoom Apps

    1. Sign in to the Zoom desktop client.
    2. Click your profile picture, then click Settings  .
    3. Click the Zoom Apps tab.
    4. Under Zoom Apps Local App Data & Cookies, click the Clear button.
      A Clear stored data and cookies pop-up window will appear.
    5. Click Clear.
      The last cleared date will update automatically.


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