Zoom error message "Could not connect to the reCAPTCHA service"
Last Updated:
Issue
Users may receive the error message "Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge."
Cause
Zoom uses Google reCAPTCHA to prevent unauthorized use and fraud on accounts.
Resolution
You may need to allow access to Google IP addresses. Learn more about Google reCAPTCHA.
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