Exporting or importing a flow

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After adding a flow, contact center admins can use the flow editor to export a flow as a JSON file. You can also import a JSON file to create a new draft flow. You can export a flow, then import it in another account as an easy method for transferring a flow across accounts.

This article covers:

Prerequisites for exporting or importing a flow

  • Account owner or admin privileges
  • Pro, Business, or Education account
  • Zoom Contact Center license
  • One of more flows created
  • Flow or flow version must be in Published or Archived status to export it
  • JSON file must be in proper syntax to successfully import it and create a flow
    Note: Zoom does not provide support for editing JSON files.

How to export a flow

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Contact Center Management then Flows.
  3. Click the display name of the flow you want to export.
    NoteFlow or flow version must be in Published or Archived status to export it. 
  4. (Optional) In the top-left corner, click the Version drop-down menu and select the version you want to export.
  5. In the top-right corner, click the ellipses icon then Export.

How to import a flow

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Contact Center Management then Flows.
  3. Click Import.
  4. Specify the following:
    • Name: Enter a display name to help identify the flow.
    • Flow Description (Optional): Enter a description for the flow.
    • Version Description (Optional): Enter a description for the first version of the flow
  5. Click Import and select the JSON file. Alternatively, you can drag and drop a file.
  6. Click Add.
    The JSON file will be imported as a new draft flow.

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