Using private lobby chats

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Hosts can create up to two private lobby chats—when they are creating an event—for sessions or tracks that are restricted to users who have an invitation or hold a specific ticket type. This is ideal for hosts who want to gather certain attendees and speakers into a private lobby chat for a more focused setting without letting the general attendee population know about the private lobby chat.

Note: The full customization of private lobby chats will not be supported.

This article covers:

Prerequisites for using private lobby chats

  • Zoom desktop client:
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Zoom mobile app:
    • Android: 5.8.6 or higher
    • iOS: 5.8.6 or higher
  • Zoom Events web browser:
    • Chromium Edge: 80 or higher
    • Google Chrome: 53.0.2785 or higher
    • Safari: 10.0.602.1.50 or higher
    • Firefox: 76 or higher
    • Internet Explorer: 10 or higher
      Note: Microsoft has ended support for Internet Explorer (IE) 11 on August 17, 2021. Based on this date, Zoom has ended support for IE on September 30, 2021. Users can still use Zoom on IE after this date but we will no longer be supporting IE, fixing issues related to IE, or offering any customer support related to IE.
  • Zoom Events license

How to set up private lobby chats

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. Click the Upcoming or Drafts tab to find the event you want to set up a private lobby chat for.
  4. To the right of the event you want to set up a private lobby chat for, click the pencil icon.
  5. In the navigation panel on the left, under the Manage tab, click Control.
  6. In the Chat section, enable Custom Chat Channel 1.
  7. (Optional) Click Rename to rename the chat channel.
    1. In the field under Name, enter the new name.
    2. Click Save Changes.
  8. (Optional) Enable Custom Chat Channel 2.
    1. In the field under Name, enter the new name.
    2. Click Save Changes.
  9. Go to the Tickets tab to manage the ticket types that will be able to access one or both of the private lobby chats.

How to disable private lobby chats

Disabling a private lobby channel removes and resets all previously saved chat channel and ticket-related permissions.

  1. Sign in to Zoom Events.
  2. In the top-right corner, click Manage.
  3. Click the Upcoming or Drafts tab to find the event you want to set up a private lobby chat for.
  4. To the right of the event you want to set up a private lobby chat for, click the pencil  icon.
  5. In the navigation panel on the left, under the Manage tab, click Control.
  6. To the right of the private lobby chat (Custom Chat Channel 1 or Custom Chat Channel 2 by default) you want to reset, click Disable.

How to reset private lobby chats

You can also Reset private lobby chats. This allows hosts and moderators to remove all messages in chat after disabling the private lobby chat; you can access this content in the event chat logs.

To reset chat for a private lobby chat:

  1. Disable a private lobby chat.
  2. Click Reset.
  3. In the verification dialog box, click Reset to confirm.
    Note: All content for this chat will be removed for attendees. This action cannot be undone.

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