Allowing hosts to enable chat in Zoom Event's lobby

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Account owners and admins can manage Zoom Events settings in one place, using the Zoom Events tab in the Zoom web portal. In the web portal, they can manage their chat and alternative host/co-host settings directly. This gives Zoom account admins full control of these two settings if they need to enable or disable those settings for their users.

When admins allow hosts to enable or disable chats in the Zoom Event's lobby, this setting allows users to chat with each other. When enabled, users can chat with external users if external users are participating in the event. Account owners and admins can also enable or disable features to allow users to share URLs and upload files in Zoom Events chat.

This article covers:

Prerequisites for allowing hosts to enable chat in the Zoom Event's lobby

  • Pro, Business, Education, or Enterprise account
  • Account owner or admin privileges
  • Zoom Events license

How to allow hosts to enable chat in the Zoom Event's lobby

Account

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Zoom Events tab.
  4. Click the Allow hosts to enable chat in the Zoom Event's lobby toggle to enable or disable the setting for users in your account.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
  6. (Optional) To prevent all users in your account from changing this setting, click the lock icon unlocked-button.png, and then click Lock to confirm the setting.
  7. After enabling this feature, select or deselect the following options:
    Note: If the following options are deselected, this will affect all users in the account in all their Zoom Events chats.
    • Allow users to share files in Zoom Events Chat: Select this option to enable file sharing in Zoom Events Chat. Deselect this option to disable file sharing in Zoom Events Chat.

    • Allow users to share clickable URLs in Zoom Events Chat: Select this option to enable URL sharing in Zoom Events Chat. Deselect this option to disable URL sharing in Zoom Events Chat.

Group

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the Zoom Events tab.
  5. Click the Allow hosts to enable chat in the Zoom Event's lobby toggle to enable or disable the setting for a group of users.
  6. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) To prevent all users in your account from changing this setting, click the lock icon unlocked-button.png, and then click Lock to confirm the setting.
  8. After enabling this feature, select the following options to enable or disable them:
    Note: If the following options are deselected, this will affect all users in the account in all their Zoom Events chats.
    • Allow users to share files in Zoom Events Chat: Select this option to enable file sharing in Zoom Events Chat. Deselect this option to disable file sharing in Zoom Events Chat.

    • Allow users to share clickable URLs in Zoom Events Chat: Select this option to enable URL sharing in Zoom Events Chat. Deselect this option to disable URL sharing in Zoom Events Chat.

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