Excluding Zoom from antivirus and DLP software

While typically not flagged as a potential issue, some antivirus and DLP software will block the Zoom desktop client and prevent it from operating correctly. IT admins can configure their antivirus and DLP software to ensure Zoom is on each program’s allow or exclusion list, while preventing unauthorized access by other malicious software.

For specifics on how to add Zoom to your antivirus and DLP software, refer to that specific product's support documentation. 

This article contains:

• Which files to exclude on Windows
• Which files to exclude on macOS

Prerequisites for excluding Zoom from virus and DLP scans

• Zoom desktop client for Windows or macOS
  Note: This includes the standard desktop client, as well as the VDI clients. 
• Antivirus or DLP software that provides an allow or exclusion list

Which files to exclude on Windows

To prevent any issues between the Zoom desktop client and your antivirus or DLP software, add the following items to a exclusion or allow list provided in the antivirus or DLP software:

C:\Users\*\AppData\Roaming\Zoom\airhost.exe
C:\Users\*\AppData\Roaming\Zoom\zCrashReport64.exe
C:\Users\*\AppData\Roaming\Zoom\zCrashReport.exe
C:\Users\*\AppData\Roaming\Zoom\Zoom.exe
C:\Users\*\AppData\Roaming\Zoom\Zoom_launcher.exe
C:\Users\*\AppData\Roaming\Zoom\ZoomDocConverter.exe
C:\Users\*\AppData\Roaming\Zoom\ZoomOutlookIMPlugin.exe
C:\Users\*\AppData\Roaming\Zoom\zTscoder.exe
C:\Users\*\AppData\Roaming\Zoom\zUpdater.exe
C:\Users\*\AppData\Roaming\Zoom\aomhost64.exe
C:\Users\*\AppData\Roaming\Zoom\aomhost.exe
C:\Users\*\AppData\Roaming\Zoom\zCrashReport64.exe
C:\Users\*\AppData\Roaming\Zoom\zCrashReport.exe
C:\Users\*\AppData\Roaming\Zoom\CptControl.exe
C:\Users\*\AppData\Roaming\Zoom\CptHost.exe
C:\Users\*\AppData\Roaming\Zoom\CptInstall.exe
C:\Users\*\AppData\Roaming\Zoom\CptService.exe
C:\Users\*\AppData\Roaming\Zoom\installer.exe
C:\Users\*\AppData\Roaming\Zoom\zWebview2Agent.exe
C:\Users\*\AppData\local\temp\CptInstall.exe
C:\Users\*\AppData\local\Zoom\plugin\cef_x86\zCefAgent.exe
C:\Users\*\AppData\local\Zoom\plugin\cef_x64\zCefAgent.exe
C:\Users\*\AppData\local\Zoom\plugin\cef_arm64\zCefAgent.exe

C:\Zoom\airhost.exe
C:\Zoom\zCrashReport64.exe
C:\Zoom\zCrashReport.exe
C:\Zoom\Zoom.exe
C:\Zoom\Zoom_launcher.exe
C:\Zoom\ZoomDocConverter.exe
C:\Zoom\ZoomOutlookIMPlugin.exe
C:\Zoom\zTscoder.exe
C:\Zoom\zUpdater.exe
C:\Zoom\aomhost64.exe
C:\Zoom\aomhost.exe
C:\Zoom\zCrashReport64.exe
C:\Zoom\zCrashReport.exe
C:\Zoom\CptControl.exe
C:\Zoom\CptHost.exe
C:\Zoom\CptInstall.exe
C:\Zoom\CptService.exe
C:\Zoom\installer.exe
C:\Zoom\zWebview2Agent.exe
C:\Program Files\Common Files\Zoom\Support\CptService.exe
C:\Program Files\Common Files\Zoom\Support\CptControl.exe
C:\Program Files (x86)\Common Files\Zoom\Support\CptService.exe
C:\Program Files (x86)\Common Files\Zoom\Support\CptControl.exe

Notes:

• The <Program Files> variable above may be either \Program Files\ or \Program Files (x86)\.
• The <bin> variable above may represent \bin\, \bin_00\, \bin_01\, etc.

Which files to exclude on macOS

To prevent any issues between the Zoom desktop client and your antivirus or DLP software, add the following items to a exclusion or allow list provided in the antivirus or DLP software/

Within the zoom.us.app’s bundle

zoom.us.app/Contents/Frameworks/airhost.app
zoom.us.app/Contents/Frameworks/aomhost.app
zoom.us.app/Contents/Frameworks/caphost.app
zoom.us.app/Contents/Frameworks/CptHost.app
zoom.us.app/Contents/Frameworks/Transcode.app
zoom.us.app/Contents/Frameworks/ZMScreenshot.app
zoom.us.app/Contents/Frameworks/ZoomAutoUpdater.app
zoom.us.app/Contents/Frameworks/ZoomPhone.app
zoom.us.app/Contents/Frameworks/ZoomUninstaller.app

Within the ~/Library/Application Support/zoom.us folder:

~/Library/Application Support/zoom.us/CefAgent/ZoomCefAgent.app
~/Library/Application Support/zoom.us/Plugins/airhost.app
~/Library/Application Support/zoom.us/Plugins/aomhost.app
~/Library/Application Support/zoom.us/Plugins/Frameworks/ZoomAutoUpdater.app
~/Library/Application Support/zoom.us/Plugins/Frameworks/ZoomPhone.app