Moderating a sponsor chat

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In a Zoom Event, sponsors are automatically set as moderators of their specific sponsor chat and control the content of their sponsor chats. Sponsor moderators can remove messages within their own event lobby chats.

Note: Sponsor and expo moderators are automatically assigned in their chats. Other moderators must be assigned by the host.

This article covers:

Prerequisites for moderating a sponsor chat

  • Zoom desktop client
    • Windows: 5.7.6 or higher
    • macOS: 5.7.6 or higher
  • Zoom mobile client
    • iOS: 5.7.6 or higher
    • Android: 5.7.6 or higher
  • Sponsor moderator role

Notes:

  • There is a dependency with Windows' Webview package for the Windows platform; while version 5.7.6 does support Zoom Events, it may cause a blank lobby experience for hosts.
  • For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to delete a message from a sponsor chat channel

  1. Access the event lobby sponsor chat.
  2. In a chat conversation, hover your mouse over their chat message, then click the ellipses more-button__1_.png.
  3. Click Delete message.

The message will be removed from the sponsor chat channel.

How to report a user

  1. Access the event lobby sponsor chat.
  2. In a chat conversation, hover your mouse next to the user's name or over their chat message, then click the ellipses more-button__1_.png.
  3. Click Report User.
  4. In the What happened? box, click the dropdown menu, and select an option.
    • (Optional) Select the Include desktop screenshot check box to provide a screenshot with the report.
    • (Optional) After adding a screenshot, click View Screenshot to view the screenshot you are including.
  5. In the Report to box, click the dropdown menu and select an option.
  6. (Optional) Click the Delete user’s messages toggle to enable or disable it.
    When enabled, all messages that this user has sent will be deleted.
  7. Click Submit.
    You will receive a confirmation pop-up message.
  8. In the pop-up message, click Done.

You will submit a report to the Trust & Safety team.

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