Using workspace desk recommendations

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Workspace desk recommendation makes it easier for users to find a workspace to book, instead of manually looking through the reservation map to find an available spot.

When enabled, users can click Desk Recommendation or select a timeframe and choose if they want to use the available desk recommendations when they reserve a workspace in the web portal. Zoom will display labels on the map to point out recommended desks. Recommended desks are generally based on the workspaces that the user frequently reserves and workspaces that are near others in the user's same department.

This article covers:

Prerequisites for using workspace desk recommendations

How to use workspace desk recommendations

Click Desk Recommendation on the floor map

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Workspaces.
  3. Select a date and time range.
  4. Select what building and floor you want to reserve a workspace in.
    You can also search by workspace, room name, or user.
  5. (Optional) To the right of the contacts dropdown menu contacts-button.png, click the Desk Recommendation button desk_recommendation.png to view recommended desks that you frequently use or are close to users in the same department.
  6. Select and reserve the available desk recommendation.

Select a timeframe for desk recommendations

  1. Sign in to the Zoom web portal.
  2. In the left navigation menu, click Workspaces.
  3. At the top of the page, click the boxes to select the following information:
    • Select the date that you want to reserve a desk.
    • Select the timeframe that you want to reserve a desk.
    • Click the dropdown menu and select the floor where you want to reserve a desk.
    • Click the dropdown menu and select the contacts you want to display on the floor map.
    • (Optional) Click the filter icon filter-icon__1_.png to filter by Rooms, Desks, or Assets.
    • (Optional) Use the search bar to search for a specific user or workspace name.
  4. After you enter your workspace criteria, view the floor map for desk recommendations.
    You will see labels on the map that point out recommended desks, based on your search criteria (i.e., a desk by a starred contact or frequent collaborator).
  5. Select and reserve the available desk recommendation.

How to manage your team’s contacts for desk recommendations

When you select the contacts that you want to display on the floor map, you can select My Team, which displays people in your department/team. This helps Zoom base desk recommendations on organizational connections. Additionally, you can add and edit your team’s contacts to optimize your desk recommendations.

Add contacts to your team

  1. Sign in to the Zoom web portal.
  2. In the left navigation menu, click Workspaces.
  3. At the top of the page, click the contacts dropdown menu contacts-button.png and find My Team.
  4. To the right of My Team, click Add Users.
    An Add Users pop-up window will appear.
  5. In the pop-up window, enter your teammate(s) user name(s).
  6. Click Save to add users to your team.

Edit your team’s contacts

  1. After you add contacts to your team, return to the floor map.
  2. At the top of the page, click the contacts dropdown menu contacts-button.png and find My Team.
  3. To the right of My Team, click Edit.
    An Edit Users pop-up window will appear.
  4. In the pop-up window, click X by your teammates’ user names to remove them from your team.
  5. Click Save.

How to manage your frequent collaborators

When selecting a date for a workspace reservation, users can view when colleagues, who they frequently collaborate with, are in the office. Users can add and pre-populate a list of their frequent collaborators.

Additionally, when users select a date, a list of their starred contacts who will be in the office will appear. This helps users choose when to come into the office, based on the schedules of their colleagues.

Add contacts to your list of collaborators

  1. Sign in to the Zoom web portal.
  2. In the left navigation menu, click Workspaces.
  3. At the top of the page, click the contacts dropdown menu contacts-button.png and find My Collaborators.
  4. To the right of My Collaborators, click Add.
    An Add Collaborators pop-up window will appear.
  5. In the pop-up window, enter your frequent collaborators’ names.
  6. Click Save to add frequent collaborators.

Edit your list of collaborators

  1. After you add contacts to your list of collaborators, return to the floor map.
  2. At the top of the page, click the contacts dropdown menu contacts-button.png and find My Collaborators.
  3. To the right of My Collaborators, click Edit.
    An Edit Collaborators pop-up window will appear.
  4. In the pop-up window, click X by your frequent collaborators’ names to remove them.
  5. Click Save.

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