Screen sharing is not working

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If screen sharing is disabled or not working during a meeting, there are several things you can check to fix this issue. This article will guide you on how to configure the settings properly and provide you some general troubleshooting steps to solve the problem.

If you are able to screen share but you encounter a black screen, learn how to fix black screen during screen share.

This article covers:

Prerequisites for troubleshooting screen sharing issues

  • Zoom desktop client
    • Windows: 5.0.0 or higher
    • macOS: 5.0.0 or higher
    • Linux: 5.0.0 or higher
  • Zoom mobile app
    • Android: 5.0.0 or higher
    • iOS: 5.0.0 or higher

How to troubleshoot screen sharing issues

Make sure screen sharing feature is enabled

If you are a host and the screen sharing setting is grayed out in web portal Settings page, it has been locked at either the group or account level. You need to contact your Zoom admin for assistance to enable it. Learn more about enabling the screen sharing feature in Zoom meetings.

If you are able to share your screen but screen sharing pauses as soon as guests join the meeting, and you see this error You are restricted from screen sharing in this meeting, ensure that the Disable screen sharing when guests are in the meeting setting in the web portal Settings page is disabled.

Allow screen sharing for participants during a meeting

Once the screen sharing feature is enabled, you are now able to limit screen sharing to just yourself or to participants of the meeting. By default, screen sharing is disabled for participants. To allow participants to share their screen, the host can change the settings from the web portal Settings page prior to a meeting, or on the desktop or mobile app during a meeting. Follow the steps below on how to enable screen sharing for participants.

  1. Open the Zoom desktop client.
  2. Start or join a Zoom meeting.
  3. On the controls toolbar, click the upward arrow icon next to Share Screen .
  4. Click Advanced Sharing Options.
    A pop-up window will appear.
  5. Under Who can share, select All Participants.

Notes:

  • Changing this setting during a meeting only affects this current session. Restarting the meeting or starting a different meeting will revert the Screen Sharing options back to their default. To change the default for meetings you host, adjust the setting in the web portal Settings page.
  • You can also click Security from the controls toolbar and make sure that the Screen Share option is checked.
  1. Start or join a Zoom meeting with the web client.
  2. On the controls toolbar, click the upward arrow icon next to Share Screen .
  3. Click Advanced Sharing Options.
    A pop-up window will appear.
  4. Under Who can share, select All Participants.

Notes:

  • Changing this setting during a meeting only affects this current session. Restarting the meeting or starting a different meeting will revert the Screen Sharing options back to their default. To change the default for meetings you host, adjust the setting in the web portal Settings page.
  • You can also click Security from the controls toolbar and make sure that the Screen Share option is checked.
  1. Sign in to the Zoom mobile app.
  2. Start or join a Zoom meeting.
  3. Tap the screen to display the meeting controls.
  4. Tap More .
  5. Tap Security .
  6. Toggle the Share Screen on to enable screen sharing for participants.
  7. Tap Close.
  1. Sign in to the Zoom mobile app.
  2. Start or join a Zoom meeting.
  3. Tap the screen to display the meeting controls.
  4. Tap More .
  5. Tap Security .
  6. Toggle the Share Screen on to enable screen sharing for participants.
  7. Tap Done.

Change default screen sharing permissions

The default permissions for screen sharing can also be adjusted through the Settings page in the web portal. Changing these settings will change the default behavior for meetings you host.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings and then select the Meetings tab.
  3. In the In Meeting (Basic) section under Screen sharing you can enable the following options:
    • How many participants can share at the same time? - Allows the host to pre-set this option before the meeting or webinar starts. Choose from One participant at a time or Multiple participants can share simultaneously.
      Note: This option affects both meetings and webinars.
    • Who can share? - Set the default of who can share in a meeting: Host Only or All Participants.
    • Who can start sharing when someone else is sharing? - Set the default of who can interrupt someone's sharing in a meeting: Host Only or All Participants.
  4. (Optional) Adjust other screen sharing settings:
    • Disable desktop screen sharing for meetings you host - Users can only share selected applications and files.
    • Disable screen sharing when guests are in the meeting - Guests include users who are not signed in or not in the same account.

Note: Changes in the web portal settings will be applied to all future meetings by default.

General troubleshooting for screen sharing

If you are still having issues after following these troubleshooting steps, submit a request to Zoom Support for advanced troubleshooting.

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