Restricting webinar registration

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Account owners and admins can enable or disable webinar registration, as well as restrict webinar hosts from setting required questions for registration fields. Additionally, account owners and admins can control displaying or hiding the social media share buttons for webinar registration.

Note: Later this year, Zoom's meeting and webinar registration for attendees will change, so that upon registration, the join link will no longer be displayed on the confirmation page in the web browser. Registrants will instead receive the join link through the Zoom registration confirmation email. This change will help prevent attackers from obtaining a registration link using an email address they do not personally control and limit unwanted guests from joining meetings or webinars. Admins can allow hosts to configure their registration settings to provide the join info on the registration confirmation page, but this is disabled by default.

This article covers:

Prerequisites for restricting webinar registration

  • Account owner or admin privileges
  • Zoom Webinars add-on

How to enable or disable webinar registration

Account

To enable or disable Allow host to enable registration for their webinars for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under Admin Options, click the Allow host to enable registration for their webinars toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
  6. (Optional) To prevent all users in your account from changing this setting, click the lock icon unlocked-button.png, and then click Lock to confirm the setting.

Group

To enable or disable Allow host to enable registration for their webinars for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the Meeting tab.
  5. Under Admin Options, click the Allow host to enable registration for their webinars toggle to enable or disable it.
  6. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.

How to customize webinar registration options

  1. Enable Allow host to enable registration for their webinars at the account or group level.
  2. Under Webinar registration options, select or deselect the following options to enable or disable for webinar hosts:
    • Allow host to enable "Show join info on registration confirmation page"
    • Allow host to enable "Show social share buttons on registration page"
    • Allow host to specify "Required" questions
    • Enable custom questions
  3. (Optional) If you are customizing webinar registration options at the account level, to prevent all users in your account from changing this setting, click the lock icon unlocked-button.png, and then click Lock to confirm the setting.

How to manage webinar registration settings

You can customize the registration process for webinars, such as approving attendees, enabling email notifications for registrations, and adding registration questions. This setting will be enabled for all groups and users by default. The host can change these settings on the webinar details page.

  1. Enable Allow host to enable registration for their webinars at the account or group level.
  2. Under Webinar registration options, click Webinar Registration Settings.
    The Webinar Registration Settings window will appear.
  3. Manage the Options and Questions tabs.

Options tab

  1. In the Webinar Registration Settings window, click the Options tab.
  2. Select from the following options:
    • When participants submit registration
      • Automatically approve: Registrants will automatically receive information on how to join the webinar.
      • Manually approve: The organizer must approve registrants before they receive information on how to join the webinar.
    • When participants submit registration
      • Send an email to host when someone registers: Select this option if you want to receive an email when someone registers for your webinar. Attendees will receive an email when you approve their registration.
      • Close registration after event date: Select this option if you want to prevent anyone from registering after the webinar date and projected end time. Attendees can still register on the event date and once the webinar starts, as long as it is before the projected end time of the webinar. For example, if you schedule a webinar for 9AM with a duration of 2 hours, the registration will close at 11AM.
        Note: If you enable this setting and make your webinar available on-demand, people can use the original registration link to register for the on-demand webinar recording.
      • Allow participants to join from multiple devices: Select this option to allow webinar attendees to be able to join from multiple devices, such as computers and phones.
      • Show join info on registration confirmation page: The join info is displayed on the confirmation web page if the user registers less than 5 min before the start of the meeting, or if the meeting is already in progress. Displaying this info means that the user can join the session without verifying that the email address used to register belongs to them.
      • Show social share buttons on registration page: Select this option to show Facebook, Twitter, LinkedIn, and email share buttons on your registration page for easy sharing.
  3. Click Save All.

Questions tab

Note: When the host or webinar organizer edits or changes the registration fields under the Questions tab, registrants are required to re-register before attending the webinar.

  1. In the Webinar Registration Settings window, click the Questions tab.
  2. Select the Enabled Fields check boxes that you want to include on your registration page.
  3. (Optional) Select the Required check box if you want to make that field required so that users will be unable to submit the form unless this field is completed.
  4. (Optional) Click + Add Question to add another field.
    1. Enter the question.
    2. Select if you want the question type to be Short Text, Single Choice, or Multiple Choice.
    3. For single-answer or multiple-answer questions, enter the answer options.
    4. Select whether the question is required.
    5. When you’re finished adding your question, click Save.
    6. (Optional) Repeat the above steps to create more custom questions.
  5. Click Save All.

Notes:

  • First Name and Email Address fields are always required.
  • Some fields like Country/Region and State/Province will appear as dropdown menus for attendees.

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