Effect of Zoom Team Chat settings on inter-account communications
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Zoom Team Chat admins have a number of different settings they can configure to keep their users’ and their clients’ information secured and managed within their account. Understanding how these settings are enforced when using Zoom Team Chat with external contacts is important. This article provides examples of how various Zoom Team Chat admin settings affect both users on your account, as well as external users in chat and channels created on your account.
This article covers:
Cloud storage retention
Any chat or channel inherits the chat cloud storage retention policy of the account that starts the chat or channel.
Examples:
Cloud Storage Retention period | Account A (2 years) |
Account B (5 years) |
Retention period if user in Account A starts the chat with user in Account B | 2 years | 2 years |
Retention period if user in Account B starts the chat with user in Account A | 5 years | 5 years |
Retention period if user in Account A starts a channel that includes members from Account B | 2 years | 2 years |
Retention period if the channel owner is changed to a member in Account B member
Note: The associated retention periods only apply to messages sent after the channel owner is changed. Messages sent before the channel owner is change would have a 2 year retention period. |
5 years | 5 years |
Note: Chats that contain free and paid users can also affect cloud storage retention. Learn more about how these scenarios can affect cloud storage retention.
File sharing
Both users must have file sharing enabled by their account owner/admins to send or receive files in chats and channels. If their settings conflict, the following logic applies.
Account A | Account B | |
File sharing setting | Enabled and all file types allowed | Disabled |
Users can send files to internal or external users | Yes | No |
Users can receive files from internal or external users | Yes | No |
Note: If enabling file sharing, admins can restrict the allowed file types that users can send.
Advanced chat encryption
Account owners or admins will not be able to view messages in the Chat History Report if the account has advanced chat encryption enabled. This applies even if the user chats with a user in another account (with advance chat encryption disabled).
Account A | Account B | |
Advanced chat encryption setting | Enabled | Disabled |
Account owners and admins can see messages sent by users in Account A in the Chat History Report | No | No |
Account owners and admins can see messages sent by users in Account B in the Chat History Report | Yes | Yes |
Chat Etiquette Tool
Chat etiquette policies only apply to the users on the account where the policy is enabled. Polices do not apply to the external users.
Account A | Account B | |
Chat etiquette policy(ies) | Enabled | Disabled |
User’s messages can trigger chat etiquette policies from account A | Yes | No |
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