Meeting conversations powered by Team Chat

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This feature allows meeting participants to communicate before, during, and after a meeting by creating a dedicated group chat in Zoom Team Chat for all meeting participants. When enabled, in-meeting chats will show up in that group chat as they are sent in the meeting, allowing meeting conversations to continue after a meeting ends. Schedule a recurring meeting and have a group chat that follows the group for the entire project, in and out of meetings.

This article covers:

Prerequisites for creating and using continuous meeting chat

  • Zoom desktop client
    • Windows: 5.13.5 or higher
    • macOS: 5.13.5 or higher
    • Linux: 5.13.5 or higher
  • Zoom mobile app
    • Android: 5.13.5 or higher
    • iOS: 5.13.5 or higher
  • Meeting host and all invitees must have their calendar integrated with Zoom
  • Team Chat and Meeting Chat enabled
  • Dedicated group chats for meeting conversations and new meeting chat experience enabled
  • A scheduled meeting with invitees and Enable a dedicated group chat for this meeting enabled
  • This feature must be enabled by Zoom

Limitations for continuous meeting chat

  • Continuous meeting chat does not support use with your Personal Meeting Room.
    The meeting ID must be generated automatically.
  • All types of recurring meetings are supported, but only one group chat is created, regardless of how many occurrences the recurring series has.
  • Meetings created before this was enabled for your account are not automatically supported. The meeting must be edited or rescheduled.
  • Ad-hoc or instant meetings are not supported. The meeting must be scheduled.
  • Offline or in-person calendar events will not create a dedicated group chat, as there is no associated Zoom Meeting.
  • Group Lists or Distribution Lists are not fully supported. If using group lists or distribution lists to quickly enter numerous participants to the invite, the individual members of the list will get meeting invites, but those contacts will not automatically be added to the group chat. Individual contacts from the group or distribution list must be manually added to the group chat before or after the meeting. 
  • Files and images are not fully supported at this time. Images or files shared during the meeting will not be displayed in the dedicated group chat, as well as images and files shared in the group chat being unavailable through in-meeting chat. This functionality will be available at a later date.
  • Interoperability with 3rd-party services through Mio is not supported at this time.

How to schedule a meeting with continuous meeting chat

With continuous meeting chat enabled in your web settings, the Enable dedicated group chats for meeting conversations option is enabled by default when scheduling a meeting.

  1. Begin to schedule a meeting.
  2. Under the Invitees section, search for contacts by name or email address.
  3. Click to add each contact as an invitee.
  4. (Optional) Click the X next to each contact name to remove them from the list.
  5. Ensure the Enable dedicated group chats for meeting conversations option is checked.
    When the meeting is saved, all invitees will have the meeting added to their upcoming meetings list.

Notes:

  • Scheduling meetings through the web portal, desktop and mobile app, Outlook add-in, Google addon, and Chrome/Firefox scheduler extensions all support scheduling with Enable dedicated group chats for meeting conversations. When scheduling with a calendar add-in or extension, the invitees specified in the calendar event will be used instead of Zoom contacts chosen in the web portal, desktop client, and mobile app.
  • Recurring meetings will have one group chat created for the entire series of meetings.
  • If you do not invite anyone, the meeting will be scheduled, but the group chat will not be created. Inviting one contact will create a dedicated group chat associated with the meeting. Your 1:1 chat with that contact will not be used.

How to use continuous meeting chat

Access the channel before the meeting

A group chat will be automatically created when the meeting starts, but you can also access it and send messages to invitees before the first meeting ever starts. This can be used as an early staging area for the project you may be collaborating on, sharing meeting agendas or links to the group.

  1. In the desktop client, click the Meetings  tab.
  2. Find and select the meeting in your list of upcoming meetings.
    Alternatively, this can be done by clicking on the event through the Calendar  tab.
  3. Click Message Invitees .
    The group chat for this meeting will be opened in the Team Chat tab, as well as accessible by using the search bar.
  4. Send and reply to messages.

    These messages will be available before, during, and after the meeting.

Send chat messages during the meeting

When the scheduled meeting is started, any previous messages from the group chat will be available. If the group chat was not yet accessed, it is now available and visible to all original invitees in Team Chat and updated immediately with all messages sent in the meeting.

Send, reply, and react to messages during the meeting.
Note: Some options during the live meeting may be unavailable due to the host’s chat settings.

Any messages sent to Meeting Group Chat will be also immediately available in the dedicated group chat. Messages sent directly to another meeting participant (private messages) will not be included in the dedicated group chat, are only visible (and locally savable) by those privy to the private messages, and will be unrecoverable when the meeting ends (unless saved locally).

Guest participants

Any participants added during the live meeting, either by sharing the link or invited directly, or external participants, even if they were part of the original invite, will be treated as a guest participant.

Guest participants will be able to send messages and see other messages sent during the meeting, but are unable to load messages from before joining, including those sent in the group chat. Their messages will be included in the group chat, but they will not be able to access the group chat, until a member adds them to the group chat.

Guest participants that were invited and joined during the live session will not be automatically added to the calendar event and must be manually invited. Editing the meeting and inviting additional participants varies by your scheduling method.

How to use the group chat after the meeting

Find and access the group chat

When the meeting ends, the group chat, created when the meeting started, will be available for all members originally invited to join.

The meeting chat will appear in the left sidebar of the Team Chat tab, as a group chat with the same name as the meeting topic. These group chats are indicated by the calendar icon .

If your client settings have your Chats and Channels sections separated, these dedicated meeting chats will show up under a new Meeting Chats section. If Chats and Channels are not separated, your meeting chats will appear in order of recency just as your other chats. The group chat can be searched for by the meeting name, or accessed through the Meetings tab.

All public messages, reactions, and threaded replies sent before the meeting, as well as all public messages sent during the meeting, will be available in the group chat.

Adding members to the group chat

Any guest participants from the live meeting (not originally invited or external participants) must be manually added to the dedicated group chat.

  1. Sign in to the Zoom desktop client.
  2. Click the Team Chat tab .
  3. Click the dedicated group chat.
  4. In the top-right corner, click More Actions .
  5. Next to the Members section, click the plus button  .
    A window will appear to search for and add members.
  6. Use the search box to search for users, select one or more users you want to invite.
    Any external participants in the meeting must be a contact before they can be added to the group chat. Learn how to add external contacts.
    Note: Admin settings may prevent external participants from being added as a contact, preventing a group chat member from adding a particular external participant.
  7. Click Add to confirm the additions.
    These participants will now have access to the group chat and messages thus far.

Learn more about how to add and remove members in this group chat.

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