Configuring the Zoom Mail Client

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Learn how to use Zoom Mail After connecting your mail service to Zoom, learn how to access, manage, and send emails.

The Zoom Mail Client allows you to view and manage your emails directly from the Zoom desktop client, further centralizing all your meeting, phone, chat, whiteboard, and email needs in one application. After connecting your existing Google or Microsoft 365 (Exchange) account, you can view and send emails through the Zoom client. You can also create a new email address through the Zoom Mail Service (Beta) if you would prefer not use either of those 3rd-party services.

You can also connect your Google or Microsoft 365 (Exchange) account to view and manage your calendar through the Zoom client. 

This article covers:

Prerequisites for using the Zoom Mail Client

Limitations of the Zoom Mail Client

  • The Zoom Mail Client only supports connecting with the Zoom, Google, or Microsoft 365 (Exchange) mail services.
    • The Zoom mobile app does not currently support connecting to Microsoft 365 (Exchange) mail services.
  • Initial setup of Zoom Mail and Calendar Services cannot be done through the mobile app, currently only through the desktop client.

How to perform initial mail setup

The Zoom Mail Client can connect with your existing Google or Microsoft 365 (Exchange) email service, or with the Zoom Mail Service directly.

Connect your Google account with the Zoom Mail Client

  1. Sign in to the Zoom desktop client.
  2. Click the Mail  tab.
    If you have never configured your Zoom account for email or calendar access, you will be prompted to do so.
  3. Review Zoom’s beta terms when prompted and click I Agree to accept the terms and proceed.
  4. Click Connect Google Account to allow access to your Google account.
    Your Zoom Profile page will open in your default browser and open your Calendar and Contacts Integration permissions.
  5. Change the permissions for the service, ensuring to include both Read and Write permissions for Mail.
    You can also authorize Zoom read and write permissions for your calendar, which allows you to access your calendar through the Zoom Calendar Client.
  6. Select Google as the service you want to connect with.
  7. Click Next.
    You will be directed to Google's sign-in page.
  8. Sign in to your Google account and then click Allow to let Zoom access your email (and calendar if chosen).
    After allowing access, you will be redirected back to the Zoom Mail Client to view your emails.

Connect your Microsoft 365 (Exchange) account with the Zoom Mail Client

  1. Sign in to the Zoom desktop client.
  2. Click the Mail  tab.
    If you have never configured your Zoom account for email or calendar access, you will be prompted to do so.
  3. Review Zoom’s beta terms when prompted and click I Agree to accept the terms and proceed.
  4. Click Connect Office 365 Account to allow access to your Office 365 account.
    Your Zoom Profile page will open in your default browser and open your Calendar and Contacts Integration permissions.
  5. Change the permissions for the service, ensuring to include both Read and Write permissions for Mail.
    You can also authorize Zoom read and write permissions for your calendar, which allows you to access your calendar through the Zoom Calendar Client.
  6. Select Office 365 as the service you want to connect with.
  7. Click Next.
    You will be directed to the Office 365 sign-in page.
  8. Sign in to your Office 365 account.
  9. Ensure the Authorize with OAuth 2.0 option is checked and then click Allow to let Zoom access your email (and calendar if chosen).
    After allowing access, you will be redirected back to the Zoom Mail Client to view your emails.

Connect your Zoom Mail Service account with the Zoom Mail Client

Connecting with the Zoom Mail and Calendar Services requires a Zoom One Pro or Standard Pro, Zoom One Business, or Zoom One Enterprise account and these services to be enabled for use by an admin.

  1. Sign in to the Zoom desktop client.
  2. Click the Mail  tab.
    If you have never configured your Zoom account for email or calendar access, you will be prompted to do so.
  3. Review Zoom’s beta terms when prompted and click I Agree to accept the terms and proceed.
  4. If it's the first time, click Get Started.
    You will be prompted with the mail service options.
  5. Click the Connect Zoom Mail.
    Note
    : You must be a Licensed user to create a Zoom Mail Service account.
    Your personal encryption key will be provided for you to copy for your own records. This is necessary to recover your encrypted emails if you lose this device.
  6. Click Next to continue.
  7. Enter your desired Zoom Mail Service email address and click Create Account.
    If the provided email address is already taken or not allowed, you will be prompted to try a different email address.
    If accepted, your new Zoom Mail inbox will be loaded.

The Zoom mobile app currently supports the Zoom and Google mail services, but does not currently support connecting to Microsoft 365 (Exchange) mail services. While the Zoom mobile app can view and manage your emails, the initial setup of Zoom Mail and Calendar Services must be done through the desktop client.

Connect your Google account with the Zoom Mail Client

  1. Sign in to the Zoom mobile app.
  2. Tap the More  tab.
  3. Tap Mail .
  4. Review the introduction to Zoom Mail and tap Get Started.
  5. Review Zoom’s beta terms and click I Agree to accept the terms and proceed.
  6. Tap the Sign in with Google to allow access to your Google account.
    Your Zoom Profile page will open in your default browser and open your Calendar and Contacts Integration permissions.
  7. Change the permissions for the service, ensuring to include both Read and Write permissions for Mail.
    You can also authorize Zoom read and write permissions for your calendar, which allows you to access your calendar events through the Zoom Calendar Client.
  8. Select Google as the service you want to connect with.
  9. Tap Next
    You will be directed to Google's sign-in page.
  10. Sign in to your Google account and then tap Continue to let Zoom access your email (and calendar if chosen).
    After allowing access, you will be redirected back to the Zoom Mail Client to view your calendar.

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