Account & Admin

My Account

• How to Unassociate a Member Account and Convert to an Individual Account
• Feedback to Zoom
• My Meeting Settings
• Account Profile
• Change My Password
• Forgot My Password

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Subscriptions

• How Do I Subscribe?
• Plan Types
• Account Types
• Monthly vs. Annual Plan
• How Do I Upgrade My Existing Plan?
• Zoom Audio US & Canada

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Network and Firewall

• Network Firewall or Proxy Server Settings for Zoom
• Wireless (WiFi) Connection Issues
• Network Firewall Settings for CRC
• QoS DSCP Marking
• How much bandwidth do I need when using 3G or 4G/LTE
• Network Firewall for Group Messaging

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Frequently Asked Questions

• EU VAT Tax
• Referral Program
• Sales Tax
• About Billing
• Where Do I Find My Invoice History?
• How Do I Update My Billing Contact?

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Admin Management

• Using MDM to Configure Zoom on iOS
• Transfer Meetings, Webinars, and Cloud Recordings
• Change Account Owner
• Migrating to Tiered Settings
• Remove User from your Account
• Using Tiered Settings

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Payment Methods

• Does Zoom Accept Check/Bank Transfer Payment?
• Auto Pay vs. Manual Pay
• Does Zoom Accept Purchase Orders?
• How Do I Update My Credit Card?
• Does Zoom Accept PayPal?
• W-9 & Wire Transfer Instructions

Reporting

• Meeting Reporting
• Dashboard
• Cloud Recording Report
• Daily, Active Hosts, and Inactive Hosts Reports
• Premium Audio Reports

Security

• Audio Watermark
• Security: CVE-2018-15715
• Data Processing Addendum
• Security: SAML Vulnerability
• Official Statement: EU GDPR Compliance
• Security White Paper

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