Help Center
Account & Admin
My Account
- Resetting your Zoom password
- Changing your meeting, recording, and telephone settings
- My Meetings
- Account profile
- Customizing your profile
- Managing your password
Subscriptions
- Renamed user types - January 2020
- Getting started with billing management
- Upgrading to a paid account
- Upgrading an existing plan
- Plan Types
- Account types
Network and Firewall
- VPN Split Tunneling Recommendations
- Network firewall or proxy server settings for Zoom
- Wireless (WiFi) Connection Issues
- Network Firewall Settings for CRC
- QoS DSCP Marking
- How much bandwidth do I need when using 3G, 4G/LTE, or 5G
Frequently Asked Questions
- Canceling your subscription
- How Do I Update My Billing Contact?
- Viewing your invoice history
- Deleting or terminating your account
- Can I Restrict My Meeting Capacity?
- Adding a promotional code
Admin Management
- External authentication for K-12 schools
- 10/18/2020: Client prompted update
- Configuring account support information
- Selecting data center regions for hosted meetings and webinars
- Pre-configure SSO login domains for Office 365 add-in
- Restricting logins for the Zoom Client
Payment Methods
- Error codes for billing
- Updating your credit card
- Does Zoom accept check/bank transfer payments?
- Does Zoom Accept PayPal?
- Auto Pay vs. Manual Pay
- Does Zoom Accept Purchase Orders?
Tax
- US Sales Tax and USF
- Zoom United USF Taxes
- State telecom taxes
- Frequently asked questions about taxes
- Australia GST
- Canada GST/HST/PST/QST Tax
Reporting
- Getting started with reports
- Getting started with Dashboard
- Dashboard for meetings and webinars
- Using Operation Logs
- Generating Meeting Reports for Registration and Polling
- Cloud Recording report
Security
- Setting up and using two-factor authentication (2FA)
- Changing account security settings
- Reporting abusive behavior
- Security White Paper
- Audio Watermark
- Security: CVE-2020-9767
