Help Center
Zoom Phone
Administrative
- Call queue real-time analytics and historical KPIs glossary
- Call queue historical dashboard (Power Pack)
- Viewing the Zoom Phone usage and adoption dashboard
- Zoom Phone Deployment Kit
- Enabling or disabling privacy mode for shared lines
- Setting up SMS for call queues or auto receptionists (Power Pack)
Emergency calling
- Batch importing or updating emergency locations using a CSV file
- Setting up emergency addresses
- Routing emergency calls to a public-safety answering point (PSAP) or internal safety response team
- Setting up nomadic emergency services
- Using the nomadic emergency services dashboard
- Nomadic emergency services process
User
- Configuring ERL and ELIN for nomadic emergency services
- Locking or unlocking a call
- Using call monitoring (listen, whisper, barge, take over)
- Frequently asked questions about Zoom Phone
- Getting started with Zoom Phone (users)
- Making and receiving calls
Hardware
- Getting started with Zoom Phone Appliance HaaS (Hardware as a Service) devices
- Converting a Zoom Phone provisioned device to a Zoom Phone Appliance
- Importing line keys and positions using a CSV file
- Batch importing or exporting phones and devices
- Enabling Device operation time for Zoom Phone Appliances
- Disallowing users to sign in to unmanaged Zoom Phone appliances
Number Ordering and Porting
- Requesting phone numbers
- Common issues and questions for porting
- Requesting a number port for US, Canada, or Puerto Rico
- Requesting a project port (more than 100 numbers) for US, Canada, or Puerto Rico
- Requesting a toll-free number port for US and Canada
- Requesting a number port (APAC)
