Help Center
Zoom Phone
Administrative
- June 2021: Changes to Call Queue Manager feature
- Getting started with Zoom Phone (admin)
- Desktop Power User experience
- Encryption for Zoom Phone
- Zoom Phone certificate update
- Managing the main company number and caller ID name
Emergency calling
- Setting up emergency addresses and calling
- Routing emergency calls to a public-safety answering point (PSAP) or internal safety response team
- Setting up nomadic emergency services
- Using the nomadic emergency services dashboard
- Nomadic emergency services process
User
- Getting started with Zoom Phone (users)
- Making and receiving calls
- Creating or editing synced contacts using call history or voicemail
- Using SMS
- Frequently asked questions about SMS
- Enabling location permission and managing addresses for emergency calling
Hardware
- Getting started guide for provisioning desk phones
- Quick start guide for Polycom VVX series phones
- Quick start guide for Yealink T4 and T5 series phones
- Managing phones and devices
- Changing phone or device settings (web portal)
- Re-syncing phones and devices
Number Ordering and Porting
- Requesting phone numbers
- Common issues and questions for porting
- Requesting a number port for US, Canada, or Puerto Rico
- Requesting a project port (more than 100 numbers) for US, Canada, or Puerto Rico
- Requesting a toll-free number port for US and Canada
- Requesting a number port (APAC)
