Help Center
Zoom Phone
Administrative
- Setting up SMS for call queues or auto receptionists
- Enabling or disabling call overflow and transferring for phone users
- Controlling Zoom Phone access on mobile apps
- Viewing access reports for voicemails, call recordings, and call delegation
- Subscribing to email notifications for call logs, usage reports, and call queue historical reports
- June 2021: Changes to Call Queue Manager feature
Emergency calling
- Batch importing or updating emergency locations using a CSV file
- Setting up emergency addresses
- Routing emergency calls to a public-safety answering point (PSAP) or internal safety response team
- Setting up nomadic emergency services
- Using the nomadic emergency services dashboard
- Nomadic emergency services process
User
- Frequently asked questions about Zoom Phone
- Getting started with Zoom Phone (users)
- Making and receiving calls
- Creating or editing synced contacts using call history or voicemail
- Using SMS
- Using SMS with call queue or auto receptionist phone numbers
Hardware
- Enabling Device operation time for Zoom Phone Appliances
- Disallowing users to sign in to unmanaged Zoom Phone appliances
- Getting started guide for provisioning desk phones
- Quick start guide for Polycom VVX series phones
- Quick start guide for Yealink T4 and T5 series phones
- Managing phones and devices
Number Ordering and Porting
- Requesting phone numbers
- Common issues and questions for porting
- Requesting a number port for US, Canada, or Puerto Rico
- Requesting a project port (more than 100 numbers) for US, Canada, or Puerto Rico
- Requesting a toll-free number port for US and Canada
- Requesting a number port (APAC)
