Help Center
Zoom Phone
Administrative
- Setting up alerts for call queue analytics
- Adding call queue analytics to Digital Signage
- Call queue real-time analytics and historical KPIs glossary
- Call queue historical dashboard (Power Pack)
- Viewing the Zoom Phone usage and adoption dashboard
- Zoom Phone Deployment Kit
Emergency calling
- Configuring ERL and ELIN for nomadic emergency services
- Routing emergency calls
- Setting up emergency addresses
- Setting up nomadic emergency services
- Bulk importing or updating emergency locations
- Using nomadic emergency services dashboard
User
- Caller verified icon
- Locking or unlocking a call
- Using call monitoring
- Frequently asked questions about Zoom Phone
- Getting started with Zoom Phone (users)
- Making and receiving calls
Hardware
- Changing Shared Office settings
- Setting up an appliance as a common area phone
- Re-syncing a desk phone or common area phone with the zero touch provisioning (ZTP) server
- Getting started with Zoom Phone Appliance Hardware as a Service
- Converting a Zoom Phone provisioned device to a Zoom Phone Appliance
- Importing line keys and positions using a CSV file
Number Ordering and Porting
- Requesting phone numbers
- Common issues and questions for porting
- Requesting a number port for US, Canada, or Puerto Rico
- Requesting a project port (US, Canada, Puerto Rico)
- Requesting a toll-free number port (US, Canada)
- Requesting a number port (APAC)
