Getting Started with OnZoom

How to register for a free or paid event

1. Sign in to OnZoom.
2. Click the event you want to register for.
3. Click Register.
4. (For paid events) In the Choose Ticket window, choose the ticket(s) you want and click Continue.
5. On the Review Order page, do the following:
   1. Enter your email address. If you have multiple tickets, enter the email address of each ticket recipient.
   2. (Optional) Click Edit Ticket to edit your ticket information.
   3. Review the information next to each check box, including the Event Participant Terms of Use, and select the required check boxes.
   4. Click Continue (paid event) or Confirm Registration (free event).
   Note: If this is a paid event, take note of the event’s ticket cancellation policy which is visible on the right side of the page below the order total.
6. (For paid events) Enter your payment information, then click Confirm and Pay.
   Once the order confirmation page appears, you can sync the event to your calendar.

How to sync an event to your calendar

After registering for a free or paid event, you can sync the event to your calendar.

1. From the order confirmation page or your confirmation email, click your preferred calendar service.
2. Ensure that you are redirected to your calendar, where you can view the synced OnZoom event.

How to join an event

1. Sign in to OnZoom.
   Note: You must sign in using the same email address that your ticket is registered with.
2. In the top-right corner, click Tickets.
3. Click the Upcoming tab.
4. To the right of the event you want to join, click Join.

Alternatively, you can join an event from your confirmation email or calendar system.

How to cancel a ticket

For free events, you can cancel your ticket any time before the start of the event. For paid events where the host has implemented a cancellation policy, you can cancel your ticket at least 24 hours before the start of the event for a refund.

1. Sign in to OnZoom.
2. In the top-right corner, click Tickets.
3. To the right of the event you want to cancel, click View Order.
4. On the left side, click Cancel Order.
   A confirmation dialog will appear.
5. Click Yes, Cancel Order to confirm.
   If you synced the event to your calendar, it will be removed from your calendar.

How to implement a cancellation policy

You can set up refund policies for paid single, drop-in, and series tickets for OnZoom events that you host.

1. Sign in to OnZoom.
2. In the top-right corner, click Manage.
3. In the navigation menu, click Cancellation Policy.
4. Choose from the available refund and cancellation options for single, drop-in, and series tickets.
5. Click Save.

How to create an event

1. Sign in to OnZoom.
2. In the top-right corner, click Create.
3. Complete the event sections, clicking Back to return to a previous section or Save & Continue to move to the next section:
   • Event Card: Enter basic details about the event, specify whether it’s free or paid, set the date and time, and choose if you are creating a one-time event or a series event with different times.
   • Event Profile: Add images, video links, about info, contact info, and choose if you are hosting the event to raise funds for a nonprofit 501(c)(3) organization.
   • Event Options: Choose the level of privacy for your event and apply settings for joining the event, event security, and recording options.
   • Tickets: Add panelists and alternative hosts to your event as needed by reserving tickets for special roles, and select attendee ticket registration settings.
4. Click Publish.
   A dialog will appear with details to review.
5. Click Publish.
   A dialog will appear to confirm that your event is published, and you will receive a confirmation email. This includes your event link, which you can copy and paste wherever, and you can click View Event Profile to view the event.