Getting Started with Zoom Phone

How to set up your Zoom Phone system

1. Sign in to the Zoom Web Portal.
2. In the navigation menu, click Phone System Management.
3. Click Setup
4. Click Begin Setup
5. Select a Main Company Number if needed.
   Note: The Main Company Number is the central phone number that callers can dial to route to phone users’ extensions. Skip this step if you’re the only phone user in the account.
6. Fill out the Set Your Company’s Emergency Address information and check the agreement.
7. Click Done
8. Verify the information is correct in Set Your Company’s Emergency Address, then click Save.

How to get a new phone number

1. After setting up your Zoom Phone system, click Assign then Assign Packages to the right of your name.
2. Click Assign.
3. Click Select Package, and select your Zoom Phone package.
4. Click Confirm and Assign Numbers.
5. Click Country/Region to select the country/region for your phone number.
6. Click Number Type (All) to select your phone number type.
7. Click Get Numbers.
8. Click State/Province/Territory to select the area for your phone number.
9. Enter your area code in Area Code - City.
10. Click Search.
11. Select a phone number from the list, then click Confirm.
    If the area you selected does not have a phone number in inventory, you can request a phone number by clicking Create Ticket. Otherwise you can search for another area by selecting All Locations in the Area Code - City drop-down menu.

How to transfer an existing phone number

If you have an existing phone number you would like to keep, you can port that number from your existing provider to Zoom. The process for requesting a number port varies depending on your region. In many cases, you must complete a form and send it to Zoom.
Learn how to port a number by selecting a region:

• US, Canada, or Puerto Rico
• EMEA
• APAC
• South America/LATAM