Zoom Virtual Agent Support
Deliver intelligent support with an AI chatbot, Zoom Virtual Agent, that provides personalized help to your customers to enhance your team’s productivity. Get help with features, functionalities and reports for Zoom Virtual Agent with our help guides and support resources.
Getting Started with Zoom Virtual Agent
Intent Management
- Coaching intent queries
- Using entities
- Managing entities
- Training and publishing Zoom Virtual Agent domains
- Managing Zoom Virtual Agent domains
Bot Flow Editor
- Testing your chatbot
- Understanding bot flow logic
- Customizing the Script widget for Zoom Virtual Agent
- Customizing the Set Variables widget for Zoom Virtual Agent
- Customizing the Condition widget for Zoom Virtual Agent
Campaign Management for Zoom Virtual Agent
Knowledge Base Management
- Syncing a knowledge base
- Creating a knowledge base through web sync
- Creating a knowledge base manually
- Creating a knowledge base through CRM API connection
- Coaching knowledge bases
Getting Started with Zoom Virtual Agent
Intent Management
Bot Flow Editor
Campaign Management for Zoom Virtual Agent
Knowledge Base Management
Account Settings for Zoom Virtual Agent
Additional Resources
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