Help Center
Troubleshooting
- Not able to receive emails from Zoom
- My audio is not working on iOS or Android
- My video/camera isn't working
- Using the Zoom client and Zoom Rooms with macOS
- Video not working on Lenovo devices
- Black screen during screen share on MacOS Big Sur
- Sending a problem report and client logs
- Troubleshooting log for Windows
- Troubleshooting log for macOS
- Troubleshooting log for Outlook Plugin on Windows
- Troubleshooting log for Outlook Plugin on macOS
- Troubleshooting log for Linux
- VDI client registry settings
- Allow camera and microphone access in Kaspersky
- Generating a dump file on Windows
- Collecting Windows MSINFO
- Finding crash logs on macOS
- Finding install logs for macOS
- Creating a Spindump file on macOS
