Help Center
Administrative
- Call queue real-time analytics and historical KPIs glossary
- Call queue historical dashboard (Power Pack)
- Viewing the Zoom Phone usage and adoption dashboard
- Zoom Phone Deployment Kit
- Enabling or disabling privacy mode for shared lines
- Setting up SMS for call queues or auto receptionists (Power Pack)
- Enabling or disabling call overflow and transferring for phone users
- Controlling Zoom Phone access on mobile apps
- Viewing access reports for voicemails, call recordings, and call delegation
- Subscribing to email notifications for call logs, usage reports, and call queue historical reports
- June 2021: Changes to Call Queue Manager feature
- Getting started with Zoom Phone (admin)
- Setting up the Desktop Power User experience (Power Pack)
- Encryption for Zoom Phone
- Managing the main company number and caller ID name
- Managing phone users
- Changing phone user settings
- Creating and applying templates
- Batch importing and updating phone users
- Sharing and controlling access to a voicemail inbox
- Accessing and sharing call recordings
- Managing phone numbers
- Changing phone number settings
- Batch exporting and assigning phone numbers
- Special service numbers
- Special and industry-set rate phone numbers
- Managing common area phones
- Batch adding or exporting common area phones
- Changing common area phone settings
- Changing account-level settings
