Help Center
Administrative
- Setting up SMS for call queues or auto receptionists
- Enabling or disabling call overflow and transferring for phone users
- Controlling Zoom Phone access on mobile apps
- Viewing access reports for voicemails, call recordings, and call delegation
- Subscribing to email notifications for call logs, usage reports, and call queue historical reports
- June 2021: Changes to Call Queue Manager feature
- Getting started with Zoom Phone (admin)
- Setting up the Desktop Power User experience
- Encryption for Zoom Phone
- Zoom Phone certificate update
- Managing the main company number and caller ID name
- Managing phone users
- Changing phone user settings
- Creating and applying templates
- Batch importing and updating phone users
- Sharing and controlling access to a voicemail inbox
- Accessing and sharing call recordings
- Managing phone numbers
- Changing phone number settings
- Batch exporting and assigning phone numbers
- Special service numbers
- Special rate phone numbers
- Managing common area phones
- Batch adding or exporting common area phones
- Changing common area phone settings
- Changing account-level settings
- Changing default business hours and overflow settings
- Setting up SMS
- Changing Zoom Phone policy settings
- Enabling or disabling international calling and specifying allowed countries/regions
