Help Center
Administrative
- Getting started with Zoom Phone (admin)
- Desktop Power User experience
- Encryption for Zoom Phone
- Zoom Phone certificate update
- Managing the main company number and caller ID name
- Managing phone users
- Changing phone user settings
- Creating and applying templates
- Batch importing and updating phone users
- Sharing and controlling access to a voicemail inbox
- Accessing and sharing call recordings
- Reserved extension numbers
- Managing phone numbers
- Special rate phone numbers
- Managing common area phones
- Changing account-level settings
- Setting up SMS
- Changing Zoom Phone policy settings
- Managing multiple sites
- Managing auto receptionists
- Changing auto receptionist settings
- Creating an interactive voice response (IVR) system
- Creating a dial-by-name directory
- Managing call queues
- Changing call queue settings
- Call queue real-time analytics and historical dashboard
- Setting up and using the call queue pickup code
- Using the audio library to change custom and default audio
- Viewing and identifying logs
- Viewing usage reports for phone users and call queues
