Help Center
User
- Configuring ERL and ELIN for nomadic emergency services
- Locking or unlocking a call
- Using call monitoring (listen, whisper, barge, take over)
- Frequently asked questions about Zoom Phone
- Getting started with Zoom Phone (users)
- Making and receiving calls
- Creating or editing synced contacts using call history or voicemail
- Using SMS
- Using SMS with call queue or auto receptionist phone numbers (Power Pack)
- Frequently asked questions about SMS
- Using SMS message and conversation options
- Using the Desktop Power User experience (Power Pack)
- Enabling location permission and managing addresses for emergency calling
- Switching between and merging a phone call and meeting
- Using in-call controls
- Inbound call notifications (desktop client and mobile app)
- Inbound call notifications (desk phones)
- Using call flip
- Viewing phone contacts in the Zoom mobile app
- Transferring calls
- Using call park
- Elevating or inviting a Zoom Phone call to a Zoom meeting
- Handing off a phone call to a Zoom Room
- Using click-to-dial and highlight-to-call
- Customizing audio greetings and hold music
- Managing voicemail messages
- Checking voicemails over phone
- Viewing call history and recordings
- Switching a call to your phone carrier
- Changing phone settings (web portal)
