Settings and Configuration for Zoom Phone
Learn more about Zoom’s enterprise phone software user settings, routing methods and configuration of desk phones and devices, emergency calling, number porting with support articles and training resources for Zoom’s phone solution configuration and settings.
Phone User Settings
- Creating or editing synced contacts
- Managing emergency location and addresses
- Viewing phone contacts in Zoom mobile app
- Customizing audio greetings and hold music
- Changing phone settings (web portal)
Call Routing Methods
- Comparison of call routing methods
- Managing auto receptionists
- Changing auto receptionist settings
- Creating an interactive voice response system
- Creating a dial-by-name directory
Phone Users and Extensions
- April 2022: Zoom Phone License Notification
- Managing phone users
- Changing phone user settings
- Batch importing, exporting, or updating phone users
- Managing rooms added to Zoom Phone
Phone Numbers
- Using Marketplace for phone provider exchange
- Japan KYC Operational Process
- Managing phone numbers
- Changing phone number settings
- Special service numbers
Provisioning Desk Phones and Devices
- Zoom Phone firmware resync and Auto Pulling
- Resetting to factory default (Poly)
- Resetting to factory default (Yealink)
- Configuring desk phone provision templates
- Assisted provisioning URLs
Managing Desk Phones and Devices
- Alerts and notifications
- Managing Common Areas (New Common Area Experience)
- May 2022: Yealink VP59 stuck on bootup issue
- Integrating Zoom Phone with InformaCast Fusion
- Key expansion module support for Cisco IP phones
Zoom Phone Appliances
- Enabling device operation time for Zoom Phone Appliances
- Enabling or disabling sign-ins from appliances
- Converting a Zoom Phone provisioned device to a Zoom Phone Appliance
- Converting a Yealink phone to an appliance
- Converting a Poly phone to a Zoom Phone Appliance
Emergency Calling and Services
- April 2022: Emergency services update for US and Canada BYOC
- Setting up emergency addresses
- Routing emergency calls
- Setting up nomadic emergency services
- Nomadic emergency services process
Call Logs and Reports
- Viewing the Zoom Phone phones & devices dashboard
- Viewing user feature entitlement reports
- Assigning a department or cost center to extensions
- Viewing the Zoom Phone location tracking dashboard
- Viewing the Zoom Phone usage and adoption dashboard
SMS
Power Pack Settings
Number Porting
- Requesting phone numbers
- Common issues and questions for porting
- Requesting a number port for US, Canada, or Puerto Rico
- Requesting a project port (US, Canada, Puerto Rico)
- Requesting a toll-free number port (US, Canada)
Phone User Settings
Call Routing Methods
Phone Users and Extensions
Phone Numbers
Provisioning Desk Phones and Devices
Managing Desk Phones and Devices
Zoom Phone Appliances
Emergency Calling and Services
Call Logs and Reports
SMS
Power Pack Settings
Number Porting
Account and Site Settings for Zoom Phone
Additional Resources
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