Settings and Configuration for Zoom Phone
Learn more about Zoom’s enterprise phone software user settings, routing methods and configuration of desk phones and devices, emergency calling, number porting with support articles and training resources for Zoom’s phone solution configuration and settings.
Phone User Settings
- Enabling Zoom Assistant
- Using call live transcription
- Creating or editing synced contacts
- Managing emergency location and addresses
- Viewing phone contacts in Zoom mobile app
Call Routing Methods
- Comparison of call routing methods
- Managing auto receptionists
- Changing auto receptionist settings
- Creating an interactive voice response system
- Creating a dial-by-name directory
Phone Users and Extensions
- Assigning Zoom Phone Licenses from Zoom One bundle to users
- April 2022: Zoom Phone License Notification
- Managing phone users
- Changing phone user settings
- Batch importing, exporting, or updating phone users
Phone Numbers
- France phone numbering plan changes
- Changing Call Live Transcription setting
- Using Marketplace for phone provider exchange
- Japan KYC Operational Process
- Managing phone numbers
Provisioning Desk Phones and Devices
- AudioCodes M500Li ATA device provisioning
- Cisco assisted provisioning guide
- Zoom Phone firmware resync and Auto Pulling
- Resetting to factory default (Poly)
- Resetting to factory default (Yealink)
Managing Desk Phones and Devices
- Setting up alerts and notifications
- Managing Common Areas (New Common Area Experience)
- May 2022: Yealink VP59 stuck on bootup issue
- Integrating Zoom Phone with InformaCast Fusion
- Key expansion module support for Cisco IP phones
Zoom Phone Appliances
- Enabling device operation time for Zoom Phone Appliances
- Enabling or disabling sign-ins from appliances
- Converting a Zoom Phone provisioned device to a Zoom Phone Appliance
- Converting a Yealink phone to an appliance
- Converting a Poly phone to a Zoom Phone Appliance
Emergency Calling and Services
- April 2022: Emergency services update for US and Canada BYOC
- Setting up emergency addresses
- Routing emergency calls
- Setting up nomadic emergency services
- Nomadic emergency services process
Call Logs and Reports
- Viewing Auto Receptionist historical reports
- Viewing Zoom Phone user performance report
- Viewing the Zoom Phone SBCs dashboard
- Using Zoom Phone Subscription Center
- Viewing the Zoom Phone phones & devices dashboard
SMS
- Setting up Zoom SMS with 10DLC Compliance for conversational messaging
- Zoom Phone and Contact Center 10DLC glossary
- 10 Digit Long Code (DLC) Best Practices
- Opting-out of SMS/MMS sent from Zoom Phone
- FAQ about 10-Digit Long Code compliance for Zoom Phone and Zoom Contact Center
Power Pack Settings
Number Porting
- Requesting Native Zoom Phone numbers
- Common issues and questions for porting
- Requesting a number port for US, Canada, or Puerto Rico
- Requesting a project port (US, Canada, Puerto Rico)
- Requesting a toll-free number port (US, Canada)
Phone User Settings
Call Routing Methods
Phone Users and Extensions
Phone Numbers
Provisioning Desk Phones and Devices
Managing Desk Phones and Devices
Zoom Phone Appliances
Emergency Calling and Services
Call Logs and Reports
SMS
Power Pack Settings
Number Porting
Account and Site Settings for Zoom Phone
Additional Resources
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