Settings and Configuration for Zoom Phone
Learn more about Zoom’s enterprise phone software user settings, routing methods and configuration of desk phones and devices, emergency calling, number porting with support articles and training resources for Zoom’s phone solution configuration and settings.
Phone User Settings
- Creating or editing synced contacts
- Managing emergency location and addresses
- Viewing phone contacts in Zoom mobile app
- Customizing audio greetings and hold music
- Changing phone settings (web portal)
Call Routing Methods
- Comparison of call routing methods
- Managing auto receptionists
- Changing auto receptionist settings
- Creating an interactive voice response system
- Creating a dial-by-name directory
Phone Users and Extensions
Phone Numbers
- Managing phone numbers
- Changing phone number settings
- Special service numbers
- Special and industry-set rate phone numbers
- Managing the main company number and caller ID
Provisioning Desk Phones and Devices
- Zoom Phone firmware resync and Auto Pulling
- Resetting to factory default (Poly)
- Resetting to factory default (Yealink)
- Configuring desk phone provision templates
- Assisted provisioning URLs
Managing Desk Phones and Devices
- Zoom Phone Certified Hardware
- Managing phones and devices
- Changing phone or device settings
- Re-syncing phones and devices
- Customizing keys for devices with multiple users
Zoom Phone Appliances
- Enabling device operation time for Zoom Phone Appliances
- Enabling or disabling sign-ins from appliances
- Converting a Zoom Phone provisioned device to a Zoom Phone Appliance
- Converting a Yealink phone to an appliance
- Converting a Poly phone to a Zoom Phone Appliance
Emergency Calling and Services
- Setting up emergency addresses
- Routing emergency calls
- Setting up nomadic emergency services
- Using nomadic emergency services dashboard
- Nomadic emergency services process
Call Logs and Reports
- Assigning a department or cost center to extensions
- Viewing the Zoom Phone usage and adoption dashboard
- Viewing access reports
- Subscribing to emails for logs and reports
- Viewing and identifying call logs
SMS
Power Pack Settings
Number Porting
- Requesting phone numbers
- Common issues and questions for porting
- Requesting a number port for US, Canada, or Puerto Rico
- Requesting a project port (US, Canada, Puerto Rico)
- Requesting a toll-free number port (US, Canada)
Account and Site Settings for Zoom Phone
- Changing account-level settings
- Changing Zoom Phone policy settings
- Changing call recording settings
- Managing multiple sites
- Change site-level settings
Phone User Settings
Call Routing Methods
Phone Users and Extensions
Phone Numbers
Provisioning Desk Phones and Devices
Managing Desk Phones and Devices
Zoom Phone Appliances
Emergency Calling and Services
Call Logs and Reports
SMS
Power Pack Settings
Number Porting
Account and Site Settings for Zoom Phone
Additional Resources
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