Call Routing Methods
With call routing, incoming Zoom Phone system calls are automatically routed to a designated user or group of phone users. Learn more about available call routing methods and configuration so your team can manage incoming calls efficiently.
- Comparison of call routing methods
- Managing auto receptionists
- Changing auto receptionist settings
- Creating an interactive voice response system
- Managing Zoom Phone directory
- Managing call queues
- Changing call queue settings
- Setting up and using the call queue pickup code
- Setting up shared line groups
- Changing shared line group settings
- Setting up and using group call pickup
- Setting up call delegation
- Enabling or disabling shared lines privacy mode
- Viewing extensions' voicemail or videomail
- Comparison of call routing methods
- Managing auto receptionists
- Changing auto receptionist settings
- Creating an interactive voice response system
- Managing Zoom Phone directory
- Managing call queues
- Changing call queue settings
- Setting up and using the call queue pickup code
- Setting up shared line groups
- Changing shared line group settings
- Setting up and using group call pickup
- Setting up call delegation
- Enabling or disabling shared lines privacy mode
- Viewing extensions' voicemail or videomail
Additional Resources
Zoom Community
A place to find solutions, ask questions and collaborate with other Zoom users.
Start collaboratingLearning Center
Join us for free on-demand courses, live training, and short videos so you can Zoom like a pro.
Start Learning