Settings and Configuration for Zoom Contact Center
Learn more about the Zoom Contact Center settings, including roles, flows and other available configuration options using these support articles and training resources for the call center platform.
Agent Routing and Skills
- Controlling voice engagement transfer options
- Setting up an address book variable
- Changing queue callback settings
- Managing consumer routing profiles
- Managing skills and skill categories
Agents and Roles
Address Books
Flow Editor
- Routing based on queue data
- Placing an outgoing call based on a variable
- Exporting or importing a flow
- Setting up Zoom Contact Center chat bot integration
- Script widget examples
Voice Flows
Admin Analytics and Reports
- Adding Zoom Contact Center analytics to Digital Signage
- Viewing the Zoom Contact Center queue detail report
- Viewing Zoom Contact Center queue interval report
- Viewing Zoom Contact Center SMS logs
- Viewing Zoom Contact Center recordings logs
Asset Library
Account Settings for Zoom Contact Center
- Integrating a Zoom Rooms kiosk with Zoom Contact Center
- Changing file sharing settings for messaging engagements
- Changing data retention settings for Zoom Contact Center
- Changing Zoom Contact Center notification settings
- Configuring contacts search for Zoom Contact Center
Agent Settings
Agent Routing and Skills
Agents and Roles
Address Books
Flow Editor
Voice Flows
Admin Analytics and Reports
Asset Library
Account Settings for Zoom Contact Center
Agent Settings
Additional Resources
Zoom Community
A place to find solutions, ask questions and collaborate with other Zoom users.
Start collaboratingLearning Center
Join us for free on-demand courses, live training, and short videos so you can Zoom like a pro.
Start Learning