Settings and Configuration for Zoom Contact Center
Learn more about the Zoom Contact Center and Zoom Virtual Agent settings, including roles, flows and other available configuration options using these support articles and training resources for the call center platform.
Agent Routing and Skills
- Changing interrupt media and menu-based interrupt for voice queues
- Controlling engagement transfer options
- Setting up an address book variable
- Changing queue callback settings
- Managing consumer routing profiles
Agents and Roles
- Batch importing, exporting, or updating Zoom Contact Center users
- Managing Zoom Contact Center concurrent licensing
- Launching a URL during engagements
- Managing Zoom Contact Center users
- Changing Zoom Contact Center user settings
Address Books
Flow Editor
- Managing local flow variables
- Accessing web chat welcome screen variables in a flow
- Managing linked variables
- Routing based on queue data
- Placing an outgoing call based on a variable
Voice Flows
Zoom Contact Center Analytics and Reports
- Viewing the real-time monitor dashboard
- Viewing the Zoom Contact Center quality of service dashboard
- Erasing consumer information from Zoom Contact Center
- Viewing Zoom Contact Center voice calls logs
- Viewing the Zoom Contact Center flow detail report
Asset Library
Account Settings for Zoom Contact Center
- Controls to minimize capture of payment card information
- Setting up the Zoom Contact Center Microsoft Dynamics 365 Integration
- Using the Zoom Contact Center Zendesk Integration
- Setting up the Zoom Contact Center Zendesk Integration
- Setting up the Zoom Contact Center ServiceNow Integration
Agent Settings
Agent Routing and Skills
Agents and Roles
Address Books
Flow Editor
Voice Flows
Zoom Contact Center Analytics and Reports
Asset Library
Account Settings for Zoom Contact Center
- Controls to minimize capture of payment card information
- Setting up the Zoom Contact Center Microsoft Dynamics 365 Integration
- Using the Zoom Contact Center Zendesk Integration
- Setting up the Zoom Contact Center Zendesk Integration
- Setting up the Zoom Contact Center ServiceNow Integration
Agent Settings
Additional Resources
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