Settings and Configuration for Zoom Contact Center
Learn more about the Zoom Contact Center settings, including roles, flows and other available configuration options using these support articles and training resources for the call center platform.
Agent Routing and Skills
- Managing consumer routing profiles
- Managing skills and skill categories
- Managing agent routing profiles
- Managing Zoom Contact Center queues
- Changing Zoom Contact Center queue settings
Agents and Roles
Address Books
Flow Editor
- Debugging a flow
- Adding entry points to a flow
- Adding or duplicating a flow
- Managing flows
- Using the flow editor
Voice Flows
Admin Analytics and Reports
- Agent availability KPIs glossary
- Chat and SMS KPIs glossary
- Customizing the Zoom Contact Center wallboard
- Viewing agent status reports
- Viewing engagement logs (web portal)
Asset Library
Agent Routing and Skills
Agents and Roles
Address Books
Flow Editor
Voice Flows
Admin Analytics and Reports
Asset Library
Account Settings for Zoom Contact Center
Additional Resources
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