Settings and Configuration for Zoom Contact Center
Learn more about the Zoom Contact Center and Zoom Virtual Agent settings, including roles, flows and other available configuration options using these support articles and training resources for the call center platform.
Agent Routing and Skills
- Changing interrupt media for voice queues
- Controlling engagement transfer options
- Setting up an address book variable
- Changing queue callback settings
- Managing consumer routing profiles
Agents and Roles
Address Books
Flow Editor
- Accessing web chat welcome screen variables in a flow
- Managing linked variables
- Routing based on queue data
- Placing an outgoing call based on a variable
- Exporting or importing a flow
Voice Flows
Zoom Contact Center Analytics and Reports
- Viewing the Zoom Contact Center quality of service dashboard
- Erasing consumer information from Zoom Contact Center
- Viewing Zoom Contact Center voice calls logs
- Viewing the Zoom Contact Center flow detail report
- Viewing the Zoom Contact Center flow chart report
Asset Library
Account Settings for Zoom Contact Center
- Setting up the Zoom Contact Center ServiceNow Integration
- Generating an offsite campaign URL
- Configuring Zoom Contact Center operating hours
- Enabling or disabling agent work sessions
- Customizing the campaign invitation button
Agent Settings
Agent Routing and Skills
Agents and Roles
Address Books
Flow Editor
Voice Flows
Zoom Contact Center Analytics and Reports
Asset Library
Account Settings for Zoom Contact Center
Agent Settings
Additional Resources
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