Contact Center Controls
Enable Zoom Contact Center productivity by adding agent and supervisor capabilities and features in the Zoom desktop client. Learn more about using Contact Center controls with how-to articles and support resources for navigating the platform and functionalities.
- Caller verified icon for Zoom Contact Center
- Transferring a Zoom Contact Center video engagement
- Making an outbound video call using Zoom Contact Center
- Using the Zoom Contact Center ServiceNow Integration
- Using click-to-dial in Zoom Contact Center
- Adding participants to a voice engagement
- Transferring a Zoom Contact Center voice engagement
- Viewing address books and contacts (desktop client)
- Zoom Contact Center video call controls
- Using the Zoom Contact Center Salesforce Integration
- Assigning an active engagement
- Multi-tasking while on an active engagement
- Zoom Contact Center messaging controls
- Inbound Zoom Contact Center notifications
- Address book fields for contacts
- Inviting a participant to a video engagement
- Making an outbound voice call using Zoom Contact Center
- Using the Engagement tab
- Using the Profile tab
- Zoom Contact Center voice call controls
- Setting availability status for Zoom Contact Center
- Enabling or disabling queue notifications
- Adding a disposition or note
- Caller verified icon for Zoom Contact Center
- Transferring a Zoom Contact Center video engagement
- Making an outbound video call using Zoom Contact Center
- Using the Zoom Contact Center ServiceNow Integration
- Using click-to-dial in Zoom Contact Center
- Adding participants to a voice engagement
- Transferring a Zoom Contact Center voice engagement
- Viewing address books and contacts (desktop client)
- Zoom Contact Center video call controls
- Using the Zoom Contact Center Salesforce Integration
- Assigning an active engagement
- Multi-tasking while on an active engagement
- Zoom Contact Center messaging controls
- Inbound Zoom Contact Center notifications
- Address book fields for contacts
- Inviting a participant to a video engagement
- Making an outbound voice call using Zoom Contact Center
- Using the Engagement tab
- Using the Profile tab
- Zoom Contact Center voice call controls
- Setting availability status for Zoom Contact Center
- Enabling or disabling queue notifications
- Adding a disposition or note
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