Elevate your meetings with AI-powered assistance, making every interaction smarter, more engaging, and efficient – try Zoom AI Companion today!
Contact Center Controls
Enable Zoom Contact Center productivity by adding agent and supervisor capabilities and features in the Zoom desktop client. Learn more about using Contact Center controls with how-to articles and support resources for navigating the platform and functionalities.
- Adding a contact using the Profile tab
- Using the Zoom Contact Center Microsoft Dynamics 365 Integration
- Caller verified icon for Zoom Contact Center
- Transferring a Zoom Contact Center video engagement
- Making an outbound video call using Zoom Contact Center
- Using the Zoom Contact Center ServiceNow Integration
- Using click-to-dial in Zoom Contact Center
- Adding participants to a voice engagement
- Transferring a Zoom Contact Center voice engagement
- Viewing and editing Zoom Contact Center address book contacts (desktop client)
- Zoom Contact Center video call controls
- Using the Zoom Contact Center Salesforce Integration
- Assigning an active engagement
- Multi-tasking while on an active engagement
- Zoom Contact Center messaging controls
- Inbound Zoom Contact Center notifications
- Address book fields for contacts
- Inviting a participant to a video engagement
- Making an outbound voice call using Zoom Contact Center
- Using the Engagement tab
- Using the Profile tab for Zoom Contact Center
- Zoom Contact Center voice call controls
- Setting availability status for Zoom Contact Center
- Opting in or out of Zoom Contact Center queues
- Adding a disposition or note
- Adding a contact using the Profile tab
- Using the Zoom Contact Center Microsoft Dynamics 365 Integration
- Caller verified icon for Zoom Contact Center
- Transferring a Zoom Contact Center video engagement
- Making an outbound video call using Zoom Contact Center
- Using the Zoom Contact Center ServiceNow Integration
- Using click-to-dial in Zoom Contact Center
- Adding participants to a voice engagement
- Transferring a Zoom Contact Center voice engagement
- Viewing and editing Zoom Contact Center address book contacts (desktop client)
- Zoom Contact Center video call controls
- Using the Zoom Contact Center Salesforce Integration
- Assigning an active engagement
- Multi-tasking while on an active engagement
- Zoom Contact Center messaging controls
- Inbound Zoom Contact Center notifications
- Address book fields for contacts
- Inviting a participant to a video engagement
- Making an outbound voice call using Zoom Contact Center
- Using the Engagement tab
- Using the Profile tab for Zoom Contact Center
- Zoom Contact Center voice call controls
- Setting availability status for Zoom Contact Center
- Opting in or out of Zoom Contact Center queues
- Adding a disposition or note
Additional Resources
Zoom Community
A place to find solutions, ask questions and collaborate with other Zoom users.
Start collaboratingLearning Center
Join us for free on-demand courses, live training, and short videos so you can Zoom like a pro.
Start Learning