Contact Center Controls
Enable Zoom Contact Center productivity by adding agent and supervisor capabilities and features in the Zoom desktop client. Learn more about using Contact Center controls with how-to articles and support resources for navigating the platform and functionalities.
- Multi-tasking while on an active engagement
- Zoom Contact Center chat controls
- Inbound voice and video call notifications
- Address book fields for contacts
- Inviting a third party to a video engagement
- Making a Zoom Contact Center voice call
- Using the Engagement tab
- Using the Profile tab
- Zoom Contact Center voice call controls
- Setting availability status for Zoom Contact Center
- Enabling or disabling queue notifications
- Adding a disposition or note
- Multi-tasking while on an active engagement
- Zoom Contact Center chat controls
- Inbound voice and video call notifications
- Address book fields for contacts
- Inviting a third party to a video engagement
- Making a Zoom Contact Center voice call
- Using the Engagement tab
- Using the Profile tab
- Zoom Contact Center voice call controls
- Setting availability status for Zoom Contact Center
- Enabling or disabling queue notifications
- Adding a disposition or note
Additional Resources
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