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Zoom Contact Center Features
Learn more about Zoom Contact Center and Zoom Virtual Agent features, including using controls, voice and video mail, and analytics data with how-to articles for optimizing your contact center solution experience.
Contact Center Controls
- Adding a contact using the Profile tab
- Using the Zoom Contact Center Microsoft Dynamics 365 Integration
- Caller verified icon for Zoom Contact Center
- Transferring a Zoom Contact Center video engagement
- Making an outbound video call using Zoom Contact Center
Contact Center SMS
Contact Center Inboxes
Contact Center Controls
Contact Center SMS
Contact Center Inboxes
Additional Resources
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