Flow Editor
The Zoom Contact Center flow editor is an easy-to-use graphical programming environment for creating and adjusting channel workflows. These knowledge base articles and support resources guide you through automating your customer engagements.
- Managing local flow variables
- Accessing web chat welcome screen variables in a flow
- Managing linked variables
- Routing based on queue data
- Placing an outgoing call based on a variable
- Exporting or importing a flow
- Setting up Zoom Contact Center chat bot integration
- Script widget examples
- Routing to a queue based on a variable
- Setting the engagement language
- Customizing the Set Variables widget
- Managing global custom and system variables
- Managing event scripts
- Using version control for flows
- Debugging a flow
- Adding entry points to a flow
- Adding or duplicating a flow
- Managing flows
- Using the flow editor
- Customizing the Start widget
- Customizing the Route To widget
- Customizing the Send Media widget
- Customizing the Collect Input widget
- Customizing the Condition widget
- Customizing the Http Call widget
- Customizing the Script widget
- Managing local flow variables
- Accessing web chat welcome screen variables in a flow
- Managing linked variables
- Routing based on queue data
- Placing an outgoing call based on a variable
- Exporting or importing a flow
- Setting up Zoom Contact Center chat bot integration
- Script widget examples
- Routing to a queue based on a variable
- Setting the engagement language
- Customizing the Set Variables widget
- Managing global custom and system variables
- Managing event scripts
- Using version control for flows
- Debugging a flow
- Adding entry points to a flow
- Adding or duplicating a flow
- Managing flows
- Using the flow editor
- Customizing the Start widget
- Customizing the Route To widget
- Customizing the Send Media widget
- Customizing the Collect Input widget
- Customizing the Condition widget
- Customizing the Http Call widget
- Customizing the Script widget
Additional Resources
Zoom Community
A place to find solutions, ask questions and collaborate with other Zoom users.
Start collaboratingLearning Center
Join us for free on-demand courses, live training, and short videos so you can Zoom like a pro.
Start Learning